travel pulse   |   September 02, 2010

The Damage Done

By Mark Murphy
Published on: May 7, 2009

The consequences of the hysteria over the swine flu will continue to have serious ramifications for the travel industry and Mexico in particular. By some accounts, the estimated economic damage to Mexico is more than $2 billion, and I suspect it may be much higher. That is a staggering amount that should have been taken into consideration by the news media and their hyperactive reporting before this thing got completely out of control.

Unfortunately, the media didn’t weigh the damage they could do. They have since moved on to things like Arlen Specter and the Chrysler bankruptcy. The flu story has been relegated to an afterthought by those on the front lines who were so frothy about it just a week ago. Some will argue that they were just doing their jobs, but the reality is far different for anyone who actually sits through hours of these “news” broadcasts.

I heard a great example on the radio yesterday morning from a caller who talked about living in New York and dealing with snow. Each and every year, if you live in New York, especially upstate New York, it snows. We call it winter and expect it to actually snow. So this caller pointed out that the sensational reporting goes something like this: New York Braces for Winter Storm…Storm Watch 2008…and other similar headlines. It’s the approach that something isn’t the norm, when indeed it is.

We’ve also had to deal with a U.S. president speaking out against companies holding meetings in destinations like Las Vegas, even if they have to walk on a full deposit that was paid a year or more earlier. This has crippled the meetings and events industry and hurt the millions of people whose jobs are tied to it. The U.S. vice president didn’t do any of us any favors last week when he stuck his foot in his mouth again and then proceeded to have the White House Press Office try to remove it by letting us know what he “really” meant.

Now some of you may have an issue with my take on the swine flu and how the travel industry has been damaged by both the media business and our elected officials. But if you read my column from last week, you would have understood my message of caution coupled with common sense. In analyzing the situation, you needed to balance the health concerns with the economic concerns. It’s one of the reasons that the calls for closing the border weren’t heeded along with calls for canceling all flights between Mexico and the United States.

Headlines like “Global Pandemic Imminent” screamed out from newspapers and cable news shows as everyone tried to boost their ratings and their readers. As a result, they crippled the tourism industry in Mexico in a very short period of time. The end result, as I indicated in that earlier column, will be far more reaching in its impact on individuals in Mexico than the actual flu virus outbreak.

Those who focus on Mexico, and the country itself, felt the impact the most. Even though they felt it the most, however, this latest debacle touched virtually every aspect of travel. It illustrated that even when something is focused in one place, the effects can be far reaching for all of us.

The best thing we can all do right now is to rally around Mexico, the suppliers who have been hurt by this latest event and the vacation business in general. The entire world is literally on sale and ready to be visited. Let’s start by supporting Mexico.

Mark Murphy
President & CEO
Performance Media Group, LLC

 



Reader Comments

Mark, Great column. Many people in our industry have been hurt by the swine flu pandemic, particularly in Mexico. And I fear most that many of those hurt are people on the ground in Mexico who are the most vulnerable to any kind of economic hit. But blaming the media for the situation is fruitless. I hear people blaming the media for the economy, for the erosion of our values, for almost everything. Everyday reputations are sullied, companies are slandered, industries are taken to task, destinations are damaged. The media doesn't worry about the impact of their reporting. They just report. That is what journalists are trained to do and they do it. To suggest anything else is out of touch with reality. I work in public relations and I can tell you that complaining about the media is not a substitute for effective media relations and crisis communications management. One other note. In fairness, I think the companies that have had their meetings criticized have been those who have accepted federal bailout money. If you take the government's money, you should be ready to live by their rules.Daniel, VA

Good article Mark. I agree with you. This whole thing has caused our agency alot of headache and extra work! I know that Mexico will come back just as it did in 2005 after all the hurricanes - I think we agents will need to be pro-active in educating the public. Thank you for all you do.Samarah, TX

What's missing from this column is the response by our own travel industry to the situation. Shame on the cruise lines (specifically Royal Caribbean for taking the lead, but others involved as well) who responded by reversing their own cancellation policies, actually paying people to STAY on an itinerary. Many airlines did the same thing! What kind of precedent does this set? Kudos to those companies that actually stood by their policies and put the situation in perspective. For example, CSA Travel Protection does not allow cancellation for "fear of travelling" or for government advisories to a region. And they stuck by it! Instead of using the situation as a way to educate the public and stand by their policies, several airlines and cruise lines caved. What happens the next time?JASON, CA

I agree that the media blew things way out of proportion regarding the swine flu. It's a flu, very similar to the flu I had back in March. 'Whenever' I fly, take a bus, train or even visit a school I take precautions to minimize getting an illness because it's part of living in a society. This is yet another sad example of greed over good sense. Susan, OR

It may be fruitless to blame the media, but they are the ones who blow things out of proportion. If it won't scare you or they can't make it seem more disastrous than it is, they don't want to report it. I saw a map that tracked the flu cases in Mexico. The cases were in central Mexico, Mexico City and surrounding areas. No cases shown in Cancun, non in Puerto Vallarta or Mazatlan, non in Cabo, but the new media just said Mexico. Same thing with the drug killings, just Mexico, not northern Mexico near the Texas border. Then they headlined the "pandemic". This flu got nowhere near pandemic proportions and now that it is leveling out and declining, do you hear anything about that? No. If you find it in a newspaper it is buried inside in a tiny little couple of sentences. It is time for the news media to once again be responsible reporters and report all the facts, not just what they can say to boost ratings. Barbara, SD

Mark - well spoken - thank you. Not only did our illustrious vp put his foot in his mouth, again, so did the news media. Is there such a thing as a News Pandemic? Educating our travellers on their destination is the best remedy we have. SHARON, KY Sharon, KY

Thank you Mark, As a president of a hotel association in a beach destination in Mexico, I appreciate your sound comments. The result of all this over exposure to this flu, is generating as I speak hundreds of persons jobless and the closing of many hotels in several destinations of Mexico, including the Mayan Riviera, temporally if you will, but closing with all the repercussions that this brings along. It’s a flu and there is a cure! Mexico has taken drastic measures for the safety of their citizens and visitors in order to avoid greater damage. This should also have a special meaning for those who like visiting my country. Thak you again for your comments and hopefully our friends in America start traveling again, and by doing so bring back the jobs to hundreds of persons who have chosen the most beautiful industry in the world: To Serve for a living. Rolando, Manzanillo Mexico Rolando,

Mark,your comments are so valid and as agents I believe we need to take this a step further and become involved with the convention and visitors bureaus, and partners in our destinations, to get first hand informatation. We need to be the experts, not rely on the media for their headlines of the day. When Mexico was taking the hard knocks with safety issues, I challenged a piece our local television station did on spring break safety. They were showing photos of Cancun and yet talking of issues in border towns. I called the station manager and politely said I believed his story was misleading-especially the file photos used to promote the story. He would not back down, saying it was a "news" issue. He was just doing his job, So as travel professionals, WE need to be providing accurate information to our clients-This is a TRAVEL issue. I'm open to suggestions on how we can actively support our travel partners in Mexico. Petra, MN

Beautifully said, now how do we get the media to print it? Deb M. Deborah, IN

Mexico hasn't only been hurt now, but it'll hurt through the end of the year. We have all heard that the flu will be back! In October! Ina, CA

Bravo Mark Spot on - our leaders and the media let us down and led us up the garden path - yet again. I it was not so serious it would be quite sad! Peter OzPeter, FL

Well said Mark! There are many people who are able to analyze a situation and think for themselves.Then you have the other group that can be compared to sheep. They follow the herd, are unable to use reasonable logic and think for themselves and are caught up in the newest mass hysteria. Mexico is wonderful and as long as I have a breath in me I will be visiting. They do need us now more than ever! Jacki , MN

I totally agree that the media didn’t weigh the damage they could do. But Mexico is also to blame, they allowed the footage of the masses in masks, they closed the schools and attractions thoughout the entire country, inviting the scrutiny.Margaret, MO

Thank you Mark for yet another great article. You have our full support on this issue. I already have clients and family talking about taking trips to Mexico later this year or this summer! If agents started writing on their blogs, or on their facebook pages, or called their local newspaper to set up an interview, we can get out our message very quickly. Let's all work together to keep our industry strong. Thanks again Mark.Jessica, OH




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