Amadeus Debuts New Tool to Automate Multiple Itinerary Proposals
By James Shillinglaw
September 18, 2012 10:28 PM
Amadeus, the travel technology and transaction processing company, has launched Amadeus Offers, a new tool for travel professionals across North America to help them boost their productivity and revenue by automating the processing and presentation of multiple itinerary proposals for their clients.
Amadeus said it is the first GDS to address the critical market need for a comprehensive demand management solution covering the spectrum from itinerary options in the pre-booking phase to alternative travel arrangements after departure. Amadeus Offers provides more efficient and transparent management of pre-booking activities, enhancing customer satisfaction and retention while streamlining agency operations.
With Amadeus Offers, travel professionals can now store trip options in the same passenger name record (PNR) as the itinerary in order to quickly respond to customer requests; quickly send professionally branded, pre-formatted emails with their customized travel offering; manage multiple trip options, client proposals and itineraries; and access trip details 24/7, and book the customer’s approved itinerary with a few simple keystrokes
“Our clients want us to provide them with choice, flexibility, and the ability to efficiently review all options available to them,” said Peter Durbetaki, owner of Uniglobe Five Star Travel. “Amadeus Offers solidifies us as a professional travel management company by allowing us to present multiple options to our clients seamlessly and in a single, graphically designed, easy-to-read email that comes directly from our agency with our logo. Our agents are saving an incredible amount of time as they no longer have to arduously cut and paste proposals and create multiple PNRs for each customer. As a result of the Amadeus Offers solution, our clients now have all of the information they need in one place so they can quickly and confidently make the most informed decisions on air and hotel bookings.”
Amadeus Offers ensures smarter business intelligence through a combination of cutting-edge technology and fully integrated functionality that facilitates the process of travel agents proposing, storing and exchanging travel proposals with travelers. The intuitive and user-friendly solution allows travel agents to easily create multiple itinerary proposals for both air and hotel arrangements, quickly transmit them to clients in a professional manner, and book the desired option seamlessly.
“Trip management activities are cumbersome and can constitute up to half of a travel agent’s daily workload,” said Scott Alvis, chief marketing officer for Amadeus North America. “With Amadeus Offers, our North America agency customers are able to dramatically reduce the time spent managing the reservation process by as much as 60 percent. This allows them to refocus their efforts on selling more and serving their clients.”
Amadeus said the new product can be used by business and leisure travel agencies as well as corporations and travel management companies. It helps pre-booking activities by storing travel data in a single location, eliminating the need to create multiple passenger name records (PNR) to store several itinerary options for clients. Amadeus Offers also automates customer contact and eliminates phone calls through Offer Notices, a customizable, pre-formatted email that includes flight and/or hotel details, pricing and a summary of fare conditions. Available in both HTML or PDF formats, the email can be translated into 20 different languages and clearly states rules and restrictions in easy-to-understand terms for travelers.
Amadeus Offers will be available via several of Amadeus’ flagship products including Amadeus Selling Platform, Amadeus Selling Platform Connect, and Amadeus Web Services. It also is integrated within Amadeus checkmytrip.com and Amadeus e-Travel Management.
Until Sept. 30, new Amadeus Offers subscribers can take advantage of promotional pricing, which includes unlimited offers transactions. For more information, contact an Amadeus Sales Manager at 888-AMADEUS, email email@example.com.