American Airlines Vacations Stops Taking New Travel Agent Registrations
By David Cogswell
July 01, 2012 9:39 PM
Travel agents who recently tried to register to do business with American Airlines Vacations, the in-house vacation packaging operation of the airline, found that their business was not welcome. The page on American Airlines Vacations’ website devoted to travel agent registration currently says, “Thank you for your interest in American Airlines Vacations. We are not accepting new Travel Agent applications at this time.”
TravelPulse called American Airlines Vacations’ customer service phone number to try to get an explanation to the posting that turns travel agents’ business away. The operator restated what the site says: “If not enrolled with us or registered as a travel agent, we aren’t taking any new business,” she said. When asked how long the policy has been in effect, she said the policy was set “a couple of months ago. I don’t remember exactly when.” When asked if she knew the reason for the policy or if there was any word on how long it would be in effect, she said: “Nothing is ever definite, everything is always changing. I don’t know the reason behind it.”
American Airlines Vacations is apparently still working with travel agents who are already registered but not with a very favorable commission policy. Under the packaging operator’s policy an agent needs to sell $15,000 worth of business to begin receiving any commission at all, and that commission is only paid on the land component of the package. The commission is 10 percent for online bookings and 7.5 percent on bookings made over the phone.