Amtrak Now Offers eTicket Option for All U.S. Trains
By James Ruggia
July 31, 2012 10:54 PM
Amtrak is now offering eTickets throughout its system. The eTicket program is valid on all trains within Amtrak’s national network, including on the Northeast Corridor. eTickets allow passengers to skip the line at the ticket window and go straight to the gate by printing their tickets whenever, wherever or by using a Smartphone to present the eTicket to the conductor. It also allows passengers increased flexibility to make or change reservations.
Amtrak had piloted eTickets on five routes before the national rollout. When a reservation is made, the eTicket will be emailed as a printable document. Passengers using their Smartphone or other mobile device can present the eTicket to the conductor by opening the document from their e-mail. A lost or misplaced eTicket can easily be reprinted. eTickets also can be printed at Amtrak ticket offices and Quik-Trak kiosks. Some customers, including those traveling on a group ticket or passengers purchasing Multi-Ride tickets, will continue to receive a conventional paper value ticket.
In addition to an improved experience for customers, the eTicket program provides Amtrak with several significant business benefits, including more accurate knowledge in real-time of who is on the train, which greatly improves the safety and security of passengers; en route reporting of onboard equipment problems to mechanical crews, which may result in faster resolution of the issue; and more-efficient financial reporting.