Carnival Launches Travel Agent Social Learning Game
Carnival Cruise Lines has launched an interactive social learning game designed to help travel agents have fun while learning more about the company and its agent tools. Available at www.GoCCL.com, “Carnival Adventures Learning Games” features a “Carnival Cruise-Ader” avatar, which guides agents through three levels of training, including first-time cruiser acquisition, Carnival booking tools and policies, and in-depth training on Carnival’s fleet.
While advancing through each level, travel agents will engage in friendly competition by earning “Fun Points.” In the next month, the game will highlight the top 100 players in real time on a leader board. Agents soon will be able to exchange “Fun Points” for points in the line’s Travel Agent Reward Program.
“Increasing sales, booking and product knowledge for travel agents are all key to helping grow their business, and with a game like Carnival Adventures, we know they’re going to have a little fun with it all along the way,” said Joni Rein, vice president of worldwide sales for Carnival. “We understand how busy agents are throughout their day, so we wanted to create a training product that provided useful facts, fun and flexibility all at the same time.”
“The game is really helpful in testing your knowledge of Carnival’s product, booking process and policies, which in turn helps you keep current on these areas,” said Jorge Gonzalez Jr., of Miami-based Tania Travel & Tours. “At the same time, it’s really entertaining, making the entire process more fun.”
The first level of game one features a baseball theme highlighting how agents can pitch to cruise rookies. The second level focuses on how to book with speed and ease, and helps agents learn Carnival’s booking tools and policies through real-life examples in a travel agency setting. The third level highlights Carnival’s onboard features and activities, helping agents learn how to maximize their clients’ onboard experience. Additional games will be added in upcoming months.
For more information on Carnival Cruise Lines, visit Carnival Cruise Lines.