Etihad Airways Restructures Global Sales Division
Etihad Airways, the national airline of the United Arab Emirates, restructured its global sales division and made several new appointments across Europe, the Middle East and Asia. Jean-Marc Crescent was appointed vice president, global account sales.
Joost den Hartog will take up the post of vice president of Europe, based in Berlin, where Etihad Airways plans to locate its new regional and German offices. Adam Phillips, currently general manager of France, has been promoted to vice president, Asia Pacific North and the Indian subcontinent. All three senior executives will report directly to Daniel Barranger, Etihad Airways’ vice president global sales.
In other staff developments, Robert Chad will move from general manager, Abu Dhabi, to become general manager, France, reporting to Joost den Hartog. Joseph Chamoun has been appointed general manager, Abu Dhabi sales, reporting to Hareb Al Muhairi, vice president, UAE sales, after four years as general manager, Lebanon. Judith Crompton, head of global account sales, will return to Australia after two successful years in the position. She has been overseeing the airline’s multinational accounts worldwide from London while managing a team of 12 sales specialists across Etihad Airways’ fast-growing network.
“We are moving into an important phase of our growth as a truly global airline and these new appointments will be critically important to building on the tremendous success that has been achieved so far,” said Peter Baumgartner, Etihad Airways chief commercial officer. “Along with our continued investment in product, service and network development, we are confident that this highly experienced team will drive the implementation of our sales and distribution strategies to even greater heights in the coming years.”
The developments within the global sales team follow a run of successes and a new milestone earlier this month which saw more than 65,500 flight bookings made on a single day. In addition, passenger bookings for Thursday, June 14, to Sunday, June 17, were the highest of any four days previously experienced by Etihad Airways, supported by the airline’s new global television and social media campaign.
In other staff developments, Etihad Airways added three new sales roles in the airline’s New York City and Los Angeles offices. The new appointments are Ron Glickman as key account manager, corporate sales; Carlos Guzman as key account manager, Travel Management Company (TMC) sales; and Pablo Alberti as account manager, sales. The expansion of the U.S. sales force reflects the growing importance of the market for the Abu Dhabi-based carrier. Etihad Airways currently operates daily flights to New York and Chicago and will launch daily flights to Washington, D.C. in March 2013.
Glickman joins the New York team where he will be responsible for developing international corporate sales revenue, working with major corporations in the New York metropolis who have business across the Etihad Airways network. Glickman brings over five years of aviation sales experience to Etihad Airways, with extensive knowledge working in corporate sales and key regions. Glickman holds a degree in international studies from New York University.
Guzman will also be based in the New York office, targeting the major corporate travel agents. He brings more than 25 years of sales and marketing experience to the role, having previously served as Cargo Sales Executive for US Airways, northeast region, responsible for sales planning and development of worldwide growth. Guzman holds a degree in aeronautical science from Embry Riddle Aeronautical University.
Alberti will cover the West Coast based out of Los Angeles, where he will work and develop codeshare operations between Etihad Airways and American Airlines. Alberti will be focused on strengthening the airline’s presence in the region and bringing the brand bi-coastal. Previously, Alberti served as the manager of leisure sales for North America, Asia and Australia at Avianca TACA. Alberti holds a degree in management from Tulane University and an MBA from California State University.
“We are excited to welcome Ron, Carlos and Pablo to our sales team,” said Geert Boven, Etihad Airways senior vice president, Americas. “The USA is an expansive market, so as we grow our presence, it is vital that we also build our team to reflect the evolving needs of the region. I am confident that the collective experience and skills of these new additions will better position Etihad Airways for continued success here.”
Etihad Airways, the national airline of the United Arab Emirates, began operations in 2003, and in 2011 carried 8.3 million passengers. From its hub at Abu Dhabi International Airport, Etihad Airways serves 87 passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America, with a fleet of 66 Airbus and Boeing aircraft, and 100 aircraft on order, including 10 Airbus A380s, the world’s largest passenger aircraft. Etihad Airways also owns nearly 30 percent of airberlin, Europe’s sixth-largest airline, 40 percent of Air Seychelles and almost 5 percent of Virgin Australia.