Hertz Expands Automated Customer Service Programs
The Hertz Corporation has expanded automated customer service programs to help Hertz Gold members save time. Mobile Gold Alerts ("Carfirmations) is a mobile email/text service that confirms a Gold customer's reservation and advises of their specific vehicle information and car location. Hertz Gold Choice ("Choose Control") gives a Gold customer the power to select their own car and go. They can keep the pre-assigned car or simply choose another and head straight to the exit gate. Hertz's ExpressRent Interactive Kiosks ("Acceler-Rental") lets customers rent a car without a reservation.