Computer Outage Forces Delta to Ground Flights Worldwide Monday Morning
PHOTO: Delta Air Lines has suffered a massive computer glitch, grounding departing flights worldwide this morning. (Courtesy Delta)
UPDATE 11:15 a.m. Delta has canceled approximately 300 flights due to a power outage impacting Delta operations systemwide. As of 10:30 a.m. ET, Delta operated 800 of its nearly 6,000 scheduled flights. While systems are improving and flights are resuming, delays and cancellations continue. A travel waiver is in effect: http://www.delta.com/content/www/en_US/traveling-with-us/advisories/system-outage.html.
"Customers heading to the airport should expect delays and cancellations," Delta said in a statement. "While inquiries are high and wait times are long, our customer service agents are doing everything they can to assist. There may also be some lag time in the display of accurate flight status at delta.com, the Fly Delta App and from Delta representatives on the phone and in airport."
Delta Air Lines this morning has suffered a massive worldwide computer outage, halting all departing flights – hundreds on a Monday morning – and delaying and stranding thousands of passengers.
It has been a frustrating early morning for passengers and the Atlanta-based carrier. Based on some of the replies from Delta via its Twitter account to fliers inquiring about delays, the glitch appears to have hit sometime around 1 a.m. EDT, give or take an hour.
In a statement on its website, Delta told customers: “Delta has experienced a computer outage that has affected flights scheduled for this morning (August 8, 2016). Flights awaiting departure are currently delayed. Flights en route are operating normally. Delta is advising travelers to check the status of their flights this morning while the issue is being addressed."
Delta has used the same wording in replying to passengers on social media.
@SeanPCarson We are currently experiencing a major system-wide network outage. Our Team is working diligently to get it back up and... 1/2— Delta (@Delta) August 8, 2016
@SeanPCarson ...running. Flights awaiting departure are currently delayed. Flights enroute are operating normally. *DD 2/2— Delta (@Delta) August 8, 2016
Some passengers were still on flights sitting at the gate or on the runway; others, including a flight from London to Los Angeles and another from San Francisco to London, had to de-plane at the gate after boarding.
A similar issue was suffered by Southwest Airlines last month after it was forced to cancel more than 2,000 flights across the U.S.
On average, Delta operates more than 2,300 flights per day.
TravelPulse will update this story throughout the day.
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