Court Grounds Plane Until Passenger is Paid Compensation
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A passenger waiting for compensation from an airline for a delayed flight took the matter to the authorities who threatened to ground one of the company’s planes until the payment was issued.
According to NBCNews.com, an unnamed German traveler had waited four years to be compensated the $680 she was owed following a 22-hour delay on a Thomas Cook Airlines flight from Vienna, Austria, to the Caribbean.
European Union regulations require airlines to pay passengers for late or canceled flights, but the woman never received her payment. She reached out to a claims company and then a lawyer who brought the case to a court in Austria.
Last Friday, the court ordered Thomas Cook Airlines to pay the passenger the money she was owed or officials would be forced to ground one of the company’s multi-million dollar aircrafts to ensure the payment was made.
Upon learning of the incident, Thomas Cook's sister airline, Condor, stepped up and paid the woman immediately.
Condor spokesman Johannes Winter told NBC News, “We first heard of the claim on Friday, when we were notified by the airport in Salzburg. Once we heard of it, we immediately paid. We are very sorry that it took this long.”
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