Last updated: 02:21 PM ET, Fri April 15 2016

Delta Drops Phone, In-Person Reservation Fees

Airlines & Airports | Patrick Clarke | April 15, 2016

Delta Drops Phone, In-Person Reservation Fees

Air travelers rejoice!

At a time when airline passengers are often faced with more fees than they know what to do with, Delta Air Lines has announced that it's eliminating fees for reservations made over the phone and in person at the airport ticket counter.

The changes, which are effective immediately, were confirmed by the airline's incoming president Glen Hauenstein this week, the Atlanta Journal-Constitution reported.

"It is much simpler for our customers to not have to worry if they will pay a fee for ticketing with Delta," Hauenstein said in a statement posted to the airline's website Thursday.

Prior to the change, Delta charged customers a $25 fee for tickets purchased over the phone and a $35 fee for tickets purchased at an airport counter.

The fees were designed to encourage travelers to purchase tickets online.

While Southwest Airlines claims it doesn't charge the aforementioned fees, according to CNBC, American Airlines, United Airlines, JetBlue and others charge fees for tickets purchased over the phone and at the airport.

Only time will tell whether those and other airlines follow suit.


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