Days after coming under intense criticism for its handling – or lack thereof – of a profane tirade from a pro-Trump passenger, Delta Air Lines today issued a lifetime ban to the man, prohibiting him from ever flying with the carrier.
“This individual displayed behavior that was loud, rude, and disrespectful to his fellow customers,” Delta CEO Ed Bastian wrote in an internal email to employees. “He will never again be allowed on a Delta plane.”
Delta came under fire over the holiday weekend after a video went viral showing a male passenger standing in the aisle and delivering an almost minute-long pro-Donald Trump rant – while profanely blasting Hillary Clinton supporters.
The video was posted by Facebook user Emma Baum, who apparently was on the same Delta flight as the man on Tuesday from Atlanta to Allentown, Pennsylvania. She shared the video with MSNBC and The Daily Beast, and it went viral from there, being picked up by a multitude of media outlets. It has since been seen more than 2 million times.
Here is the video:
Delta was chastised on social media for not only allowing the man to continue without the crew interrupting him but, after flight attendants initially led him away after his tirade, he was allowed to return to his seat.
“After questioning the customer, our team members made the best decision they could given the information they had and allowed him to remain on the flight," Bastian wrote. “However, if our colleagues had witnessed firsthand what was shown in the video, there is no question they would have removed him from the aircraft.”
Bastian acknowledged that, in this day and age, passengers have been removed from flights for far more minor transgressions and that the decision remains a prickly lone.
“The heightened tension in our society means that now more than ever we must require civility on our planes and in our facilities,” Bastian wrote. “We must stay true to Delta’s core values and treat one another with dignity and respect. We also must remain committed more than ever to the safety of our customers and our crew members. We will not tolerate anything less.”