Delta Air Lines customers traveling through Concourse B at Atlanta's Hartsfield-Jackson International Airport can expect a much simpler boarding process going forward.
On Thursday, the carrier introduced an interim queuing system designed to streamline the boarding process at as many as five Delta departure gates.
The system includes four pillars that create four parallel lanes designed to keep customers out of the walkway. The lanes also separate premium customers and travelers requiring special assistance to board their flight.
"We tested a variety of boarding processes, and our customers and employees let us know that this iteration makes their experience better," said Delta's Senior Vice President - Airport Customer Service and Airline Operations, Bill Lentsch, in a statement. "We're excited to provide this interim solution, and we'll continue to evaluate new processes and technologies to make the customer experience even better."
The Atlanta-based airline plans to continue implementing the new and improved boarding process at gates throughout Hartsfield-Jackson International Airport as part of a $400 million terminal and concourse renovation.
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"Improving boarding is a major priority for us, and we want it to be as easy as possible for our customers and airport customer service agents," said Delta's senior vice president and chief marketing officer Tim Mapes in a statement. "As this new boarding process rolls out, our customers will experience less crowding and confusion at the gate in addition to a more seamless transition when entering the plane."
Delta said it will look to roll out the interim system at additional airports if customer feedback remains positive.
The welcome rollout comes on the heels of the release of the upgraded Fly Delta app last month. The latest version of the mobile app features fully integrated wayfinding maps for up to 20 major airports.
Meanwhile, on Wednesday, the airline began serving complimentary meals to all passengers on flights between New York's John F. Kennedy International Airport (JFK) and Los Angeles International Airport (LAX) as well as JFK and San Francisco International Airport (SFO).
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