Last updated: 03:30 PM ET, Thu April 16 2015

Gatwick Airport Goes Paperless to Streamline ID Pass Operations

Airlines & Airports | Patrick Clarke | April 16, 2015

Gatwick Airport Goes Paperless to Streamline ID Pass Operations

Photo courtesy of Thinkstock

With an emphasis on improved security and service, Gatwick Airport has decided to go paperless.

According to a press release on Thursday, London's second-largest airport is the first to ditch paper in favor of the Cloud when it comes to ID pass applications and issuance.

The airport has teamed up with Human Recognition Systems' MTrust, a vetting solution that provides smooth-running ID pass management, in an effort to streamline the process as part of a broader goal to remain on track to add 1,200 on-airport jobs by 2021-22.

"As we continue to grow and plan for a second runway, it was vital that our internal processes were in position to cope with the additional numbers of staff," said Gatwick CIO Michael Ibbitson in a statement. "We worked with Human Recognition Systems on MTrust and the benefits of the system to not just ourselves, but to our partners and on-airport customers, were obvious."

Ibbitson went on to say that the partnership with MTrust "has enabled us to issue passes faster, whilst taking the frustrations away from our on-airport customers and providing more time for important security checks which will reduce risk."

Gatwick stopped accepting paper applications earlier this year, and with the help of MTrust, has processed more than 16,000 ID pass applications since January 2015. 

What's more, MTrust has posted a pass rejection rate of less than two percent over that time. 

Human Recognition Systems CEO Neil Norman explained how the technology works:

"MTrust gives total visibility of an application's progress to both the ID Centre and the Authorised Signatory," said Norman. "This reduces the number of calls and enquiries, speeding up the process and allowing passes to be issued in as little as a week from beginning the application process to issuing the pass."

As a result, MTrust is able to guarantee that pass applications are completed correctly the first time around. 

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