Last updated: 02:15 PM ET, Mon June 22 2015

JetBlue Apologizes For Breast Pump Incident

Airlines & Airports | Rich Thomaselli | June 22, 2015

JetBlue Apologizes For Breast Pump Incident

JetBlue Airways has apologized to a nursing mother who said she was relegated to the airplane’s bathroom by a crew member to use her breast pump.

New York City business owner Molly Guy was on a flight from New York to Oakland with her infant when she asked to sit in the pit area for a semblance of privacy to express breast milk for the long flight. A male flight attendant denied her request and then told her ‘For the comfortability of other passengers could you go in the bathroom, I think it’s best to go in the bathroom,’” Guy told ABC News.

On her Instagram account, Guy wrote this from the plane: “Writing this from a JetBlue flight where I have been banned from pumping in the back area due to the 'comfortability' of the passengers. Ouch. Six hours from NYC to Oakland. Have you ever tried hand expressing eight ounces of breast milk crouched in an airplane bathroom with a line of passengers outside the door? ?#?notfun?. @jetblue”

Naturally, the giant wave that is social media followed the ripple, putting JetBlue squarely in the crosshairs of just the latest incident over breastfeeding mothers and airlines.

The airline quickly apologized.

“We have a clear policy on accommodating breastfeeding mothers that states any nursing mother wishing to breastfeed their infants have the right to do so in any public accommodation including the aircraft cabin,” JetBlue corporate communications manager Morgan Johnston wrote in an email to ABC News. “The policy also states that crewmembers may not suggest to the nursing mother that she use a blanket to cover-up or go to the lavatory for breastfeeding purposes. As soon as we were made aware of this situation, we reached out to the aircraft to correct it and apologized to the customer for the crewmember's error.”


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