JetBlue System Outage Leads to Widespread Flight Delays
As if Monday mornings could get any worse, a nationwide ticket outage caused big-time headaches for JetBlue Airways passengers across the U.S. early Monday morning, with long lines and delays impacting air travelers who had to be manually checked into their flight by the airline, according to the Boston Globe.
With JetBlue employees unable to issue boarding passes and check baggage, handwritten passes were provided to customers at numerous airports.
JetBlue reported that the issue had been resolved by 6:15 a.m. ET, but explained that customers could expect to experience some additional delays throughout the day.
The New York-based airline responded to a plethora of frustrated customers on Twitter, issuing an apology and explanation for the headaches shortly after 6 a.m. ET:
@Laurpop44 We apologize. There is a system outage. We're working to get everything up and running as quickly as we can.— JetBlue Airways (@JetBlue) March 30, 2015
An hour later JetBlue tweeted that the issue had been resolved:
@alexleavitt Our system is back up now. We're working to get everyone on their way as quickly as we can.— JetBlue Airways (@JetBlue) March 30, 2015
The airline then issued the following operations advisory on its BlueTales blog:
"Systems are back online after an IT system outage this morning. The issue was resolved at approximately 6:15 a.m. We are working to resume normal operations now. Customers may experience some delays throughout the day. We apologize for any inconvenience."
The below photo from Twitter user Lindsay G. shows the severity of Monday morning's backup at Palm Beach International Airport:
But not long after the system returned to normal, NECN newsman Justin Michaels reported that lines were shrinking at Boston's Logan International Airport:
According to flight-tracking website FlightAware.com, 78 total flights had been delayed at Logan Airport (one of JetBlue's five focus cities) as of 9:30 a.m. ET on Monday, with 65 of those flights being operated by JetBlue.
In all, 167 JetBlue flights have been delayed nationwide as of this writing.
JetBlue didn't specify how long the ripple effect would last in terms of getting passengers back on schedule Monday.
More by Patrick Clarke
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