Southwest Airlines Helps Woman In Need
Southwest Airlines literally saved the day for a woman whose son suffered a traumatic brain injury while she was traveling.
According to the blog BoardingArea.com, Peggy Uhle was on a flight from Raleigh-Durham to Columbus, Ohio, via Chicago. She had less than an hour to switch planes so she had kept her cell phone off. In the meantime, her husband in Denver was frantically trying to reach her.
Uhle boarded the flight in Chicago and the plane began to back away from the gate and start taxiing to the runway when it abruptly stopped and return to the gate.
She was asked to follow the gate agents and remove herself from the plane, and once back in the boarding area she was told the unfortunate news — her son had lapsed into a coma and she needed to call her husband immediately.
Before Uhle had a chance to wrap her head around the situation, however, Southwest had already sprung into action.
The airline booked her on a direct flight to Denver that was leaving in two hours, gave her a private waiting area in order to make calls and process the information she had just been told, allowed her to board the flight first, and also packed her a lunch. Her luggage was also re-routed to Denver.
At no charge.
“I even received a call from Southwest asking how my son was doing. Southwest never asked for payment for the Denver flight, luggage delivery or anything else,” she told BoardingArea.com. “The care that I was shown is second to none. We have always liked Southwest Airlines and now we can’t say enough good things about them.”
Uhle’s son is currently recovering from the injury.
More by Rich Thomaselli
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