Last updated: 08:17 PM ET, Sat August 22 2015

The TSA Can Now Be Officially Reviewed On Yelp

Airlines & Airports | Michael Isenbek | August 22, 2015

The TSA Can Now Be Officially Reviewed On Yelp

Photo courtesy of Thinkstock

Got a gripe about the Transportation Security Administration? Yelp, the popular crowd-sourced reviews site, has seen countless unofficial posts about the TSA for years — but things just got official, CNN reported.

Yelp and the federal government have come to an agreement, announced on Yelp’s blog, that lets the TSA and other federal agencies take charge of Yelp pages and respond to reviews.

According to CNN, TSA employees are keeping tabs on the page, and they “would incorporate feedback into service improvements.”

But CNN pointed out that despite a measure of positive feedback, some of the one- or two-star reviews on the unofficial TSA pages aren’t exactly constructive criticism, using phrases like, "a joke," "total bozos" and "a crappy knockoff of the Gestapo."

GOP presidential candidate Carly Fiorina took advantage of the now-official page and posted a one-star review of the TSA, calling it, CNN said, “an example of an inept federal bureaucracy that she will fix if elected.”

TSA spokesperson David Castelveter “sounded less than enthusiastic,” CNN said, when commenting about the new Yelp deal. "We're still learning more about it," he said, adding that the TSA already takes comments on Twitter — a platform where it has almost 60,000 followers divided between 12 accounts.

"We believe that there are more benefits to a real-time, two-way exchange between the TSA and travelers on Twitter," Castelveter told CNN. He said the agency has yet to reach out to Yelp reviewers.

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