TravelPulse 100 Best US Airports: Travelers Unwilling To Forgive For Lack of Comfort

Rich Thomaselli
by Rich Thomaselli
Last updated: 1:00 AM ET, Mon November 21, 2016

The whole idea of being comfortable in an airport kind of has an oxymoronic tinge to it - sort of like 'open secret' and 'seriously funny' or 'act naturally.'

The category of Terminal Comfort engendered some of the most passionate replies to our TravelPulse survey looking for the 100 best and worst airports in the U.S.

"I don't think of airports as comfortable places. They specifically design the seats to discourage anyone getting too comfortable," one respondent wrote. "It's just not a very people-friendly industry or mode of transportation."

And many of the comments were similar - broad overviews of the whole idea of whether you can even be comfortable in an airport.

"Just finding a seat shouldn't be the standard. I'm glad I don't have to sit on the ground but would it kill you to have some cushions?" one survey-taker wrote. "The first airport that invests in a massive amount of FufSacks or memory foam bean bags, they're going to win huge points with travelers."

Said another: "Would it kill the airports to create real lounge areas outside of the ones we have to pay for?"

One other respondent said that "Detroit is a place that gets it right," and, not so coincidentally, Detroit Metropolitan was the leader in this category, edging out Denver, Orlando, Charlotte and a tie between Portland and Cincinnati-Kentucky.

According to sleepinginairports.com, Detroit is a top 10 airport to have a delayed or canceled flight.

"Detroit Metropolitan is a great airport for those who like their exercise. To move from the Concourse A water feature, designed by those of Bellagio fame, to the modern McNamara terminal, you'll walk a substantial distance through a psychedelic light tunnel," the website wrote. "Given that DTW is notorious for winter storm delays, the airport also earns points for managing stranded passengers. Perks like the $15 "Westin Workout" pass gives travelers access to the hotel's full health club while the airport's snow cleaning staff works efficiently to get plans back on schedule."

The bottom rankings were Las Vegas, Washington-Dulles, new York-JFK, Los Angeles International and, in the dead bottom spot, New York-LaGuardia.

"LaGuardia is dated and unclean," a survey-taker said.

"LAX smells like an old shoe," said another. "I always have to sit on the floor or practically stalk someone to find a seat in Atlanta or LAX."

And despite its glitz and glamour, Las Vegas wasn't exactly a hit.

"Las Vegas, blech!" wrote one respondent. "Nothing to do, surrounded by the sounds of slot machines, and everything, even nonsmoking areas, smells like cigarette smoke!"


For the latest travel news, updates and deals, subscribe to the daily TravelPulse newsletter.

Topics From This Article to Explore

More From TravelPulse

Related Videos

Rich Thomaselli

Rich Thomaselli

Associate Writer

Editor Associate Writer true 9281 14744 Rich Thomaselli has written for TravelPulse since 2014 and has been a professional journalist for nearly 40 years. His work has appeared in USA Today, the New York Times and New York Yankees publications. He is an 11-time writ

Grow Your Travel Business With Certified Courses

Travel Agent Academy
Travel Agent Academy
Puerto Vallarta Specialist ProgramEnveloped in the beauty of a by-gone time, this colorful town on Mexico’s Pacific Coast is sure to win...
Travel Agent Academy
Travel Agent Academy
Costa Rica Specialist ProgramCosta Rica Specialist Program academy ENROLL NOW Costa Rica offers golden shores, fish-filled waters,...
Travel Agent Academy
Travel Agent Academy
Korea Travel Specialist ProgramThis course will allow you to explore this fascinating country's incredible diversity of experiences...
Travel Agent Academy
Travel Agent Academy
Puerto Vallarta Specialist ProgramEnveloped in the beauty of a by-gone time, this colorful town on Mexico’s Pacific Coast is sure to win...
Travel Agent Academy
Travel Agent Academy
Costa Rica Specialist ProgramCosta Rica Specialist Program academy ENROLL NOW Costa Rica offers golden shores, fish-filled waters,...
Travel Agent Academy
Travel Agent Academy
Korea Travel Specialist ProgramThis course will allow you to explore this fascinating country's incredible diversity of experiences...

Don't Miss These Travel Agent Events and Trainings

Upcoming Webinar
Unveiling Oceania Cruises’ New Voyages, Plus Caribbean GetawaysWednesday, June 10, 2026
2:00pm Eastern
This exclusive webinar will showcase what’s new, what’s next, and how these immersive itineraries are...
Upcoming Webinar
Small Groups, Big AdventuresThursday, June 18, 2026
2:00pm ET
Join Trafalgar and Insight Vacations for an exclusive launch webinar introducing 56 new Small Group...
Upcoming Webinar
Discover Houston, A World in a CityMonday, June 22, 2026
2:00pm Eastern
Join Visit Houston for an inside look at one of the country’s most dynamic and diverse destinations....
Upcoming Webinar
Unveiling Oceania Cruises’ New Voyages, Plus Caribbean GetawaysWednesday, June 10, 2026
2:00pm Eastern
This exclusive webinar will showcase what’s new, what’s next, and how these immersive itineraries are...
Upcoming Webinar
Small Groups, Big AdventuresThursday, June 18, 2026
2:00pm ET
Join Trafalgar and Insight Vacations for an exclusive launch webinar introducing 56 new Small Group...
Upcoming Webinar
Discover Houston, A World in a CityMonday, June 22, 2026
2:00pm Eastern
Join Visit Houston for an inside look at one of the country’s most dynamic and diverse destinations....