United Airlines to Simplify MileagePlus Program
Photo courtesy of United Continental Holdings, Inc.
United Airlines has heard its customers loud and clear, announcing Wednesday that it plans to simplify some of its awards programs.
Upcoming changes scheduled to take effect this fall include enhancements to booking multi-city MileagePlus award travel. Under the terms of the new program, effective Oct. 6, United said awards will be priced on a one-way basis and that two or more one-way awards can be combined to form round-trip or multi-city itineraries.
The adjustment is significant in that it will allow MileagePlus members to combine complex multi-city itineraries on United's website, United.com.
Meanwhile, the new Excursionist Perk will allow members who book an itinerary with at least three or more one-way awards to receive one of the awards for free, assuming it meets select conditions.
Citing confusion among customers, United also confirmed that the changes will include the elimination of its much-maligned Round the World award travel and stopover policy.
The move is good news for members, considering that in most cases fewer miles will be required to create a customized itinerary compared to United's Round the World awards.
What's more, customers will no longer be required to follow strict routing rules.
As for change and cancellation fees, United will continue to let 1K and United Global Services members slide. However the carrier said it will charge Platinum members for changing or canceling award tickets if they give less than 60 days notice.
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