Video Shows United Employee Abusing Elderly Passenger

Image: PHOTO: PHOTO: Before you ever get a boarding pass, United now wants to know if you’re willing to be bumped. (photo via Flickr/Katie Haugland Bowen)
Image: PHOTO: PHOTO: Before you ever get a boarding pass, United now wants to know if you’re willing to be bumped. (photo via Flickr/Katie Haugland Bowen)
Janeen Christoff
by Janeen Christoff
Last updated: 10:00 PM ET, Wed June 14, 2017

Disturbing video has emerged of a United Airlines employee shoving a 71-year-old man to the ground, according to a report on NBC News.

[CALLOUT]

In the video, obtained by NBC's Houston affiliate, KPRC, the man, Ronald Tigner, is clearly seen with two United employees-identified as Alejandro Anastasia and Ianthe Phillips-Allred.

The three appear to be talking when Anastasia unexpectedly shoves Tigner to the ground.

Tigner lays on the floor for more than a minute before being helped to his feet by another passenger. He is now suing United for more than $1 million.

According to Tigner's attorney, William Hoke, the altercation occurred when his client approached Anastasia and Phillips-Allred for a replacement boarding pass after his was rejected at security. When the two employees refused and started smiling at Tigner, he told Anastasia to wipe the smile off of his face.

According to Hoke, Anastasia responded with an expletive and then shoved Tigner to the ground.

[READMORE]READ MORE: What Incidents? Wall Street Bullish On United [/READMORE]

After the video came to light, United issued an apology to Tigner, saying in a statement:

"The conduct shown here does not reflect our values or our commitment to treat all of our customers with respect and dignity. We are taking a thorough look into what happened here and reaching out to our customer to profusely apologize for what occurred and to make this right."

They also noted that the employee was no longer with the airline.

This new revelation comes at a bad time for United, which has fought off a spate of bad publicity. An incident in April of this year involved Dr. David Dao being dragged from a United flight, which also resulted in a lawsuit that was later settled out of court.


For the latest travel news, updates and deals, subscribe to the daily TravelPulse newsletter.

Topics From This Article to Explore

More From TravelPulse

Grow Your Travel Business With Certified Courses

Travel Agent Academy
Travel Agent Academy
Puerto Vallarta Specialist ProgramEnveloped in the beauty of a by-gone time, this colorful town on Mexico’s Pacific Coast is sure to win...
Travel Agent Academy
Travel Agent Academy
Costa Rica Specialist ProgramCosta Rica Specialist Program academy ENROLL NOW Costa Rica offers golden shores, fish-filled waters,...
Travel Agent Academy
Travel Agent Academy
Korea Travel Specialist ProgramThis course will allow you to explore this fascinating country's incredible diversity of experiences...
Travel Agent Academy
Travel Agent Academy
Puerto Vallarta Specialist ProgramEnveloped in the beauty of a by-gone time, this colorful town on Mexico’s Pacific Coast is sure to win...
Travel Agent Academy
Travel Agent Academy
Costa Rica Specialist ProgramCosta Rica Specialist Program academy ENROLL NOW Costa Rica offers golden shores, fish-filled waters,...
Travel Agent Academy
Travel Agent Academy
Korea Travel Specialist ProgramThis course will allow you to explore this fascinating country's incredible diversity of experiences...

Don't Miss These Travel Agent Events and Trainings

Upcoming Webinar
Discover KLM Royal Dutch AirlinesThursday, June 4, 2026
2:00pm ET
Join Travel Weekly and Air France-KLM for deep dive into the world of KLM Royal Dutch Airlines. You’ll...
Upcoming Webinar
Unveiling Oceania Cruises’ New Voyages, Plus Caribbean GetawaysWednesday, June 10, 2026
2:00pm Eastern
This exclusive webinar will showcase what’s new, what’s next, and how these immersive itineraries are...
Upcoming Webinar
Small Groups, Big AdventuresThursday, June 18, 2026
2:00pm ET
Join Trafalgar and Insight Vacations for an exclusive launch webinar introducing 56 new Small Group...
Upcoming Webinar
Discover KLM Royal Dutch AirlinesThursday, June 4, 2026
2:00pm ET
Join Travel Weekly and Air France-KLM for deep dive into the world of KLM Royal Dutch Airlines. You’ll...
Upcoming Webinar
Unveiling Oceania Cruises’ New Voyages, Plus Caribbean GetawaysWednesday, June 10, 2026
2:00pm Eastern
This exclusive webinar will showcase what’s new, what’s next, and how these immersive itineraries are...
Upcoming Webinar
Small Groups, Big AdventuresThursday, June 18, 2026
2:00pm ET
Join Trafalgar and Insight Vacations for an exclusive launch webinar introducing 56 new Small Group...