Last updated: 03:00 PM ET, Tue March 01 2016

What Are The Best Airports in the World?

Airlines & Airports | Donald Wood | March 01, 2016

What Are The Best Airports in the World?

Illustration courtesy of Thinkstock

On Monday, the Airports Council International (ACI) revealed the winners of the 2015 Airport Service Quality Awards.

The Airport Service Quality Awards are determined using over 550,000 in-depth passenger surveys delivered to more than 300 airports in over 80 countries across the world. The results are then tabulated and the winners are determined.

In 2015, the Airport Service Quality Awards grew to include a new category, which has been dubbed “Best Airport by Size and Region.” To ensure the proper winners from each category, ACI has statistically validated the results.

READ MORE: Which Airport Has the World's Best Duty-Free Shopping?

ACI World Director General Angela Gittens released a statement about the 2015 awards:

“Airports’ increasing concentration on ensuring a stellar passenger experience is part of a larger trend. Airports have evolved into complex, customer-focused businesses in their own right that in many cases are in competition with each other for passenger traffic. From duty free and restaurants to ambience, cleanliness, courtesy of staff, amenities, efficiency and more, air travelers are expecting big things from the airports through which they travel. More than anything, ASQ is a way for participants to measure the extent to which they deliver on these expectations.”

Here is the full list of the 2015 Airport Service Quality Award Winners, via ACI’s official website:

Best Airport by Region (over 2 million passengers per year)

Africa
First place: Mauritius
Second place (tie): Cape Town; Durban
Third place: Johannesburg

Asia-Pacific
First place (tie): Seoul Incheon; Singapore
Second place (tie): Beijing; Mumbai; New Delhi; Sanya Phoenix; Shanghai Pudong
Third place (tie): Guangzhou Baiyun; Taiwan Taoyuan; Tianjin Binhai

Europe
First place (tie): Moscow Sheremetyevo; Pulkovo; Sochi
Second place (tie): Dublin; Malta; Prague; Zurich
Third place (tie): Copenhagen; Keflavik; London Heathrow; Porto; Vienna

Middle East
First place: Amman
Second place (tie): Abu Dhabi; Doha
Third place (tie): Dammam; Dubai; Tel Aviv

North America
First place: Indianapolis
Second place (tie): Dallas Love Field; Grand Rapids; Jacksonville; Ottawa; Tampa
Third place (tie): Austin; Detroit; Sacramento; San Antonio; Toronto Billy Bishop

Latin America-Caribbean
First place: Guayaquil
Second place: Quito
Third place: Punta Cana

Best Airport by Size 

2–5 million passengers per year
First place: Jaipur
Second place: Lucknow
Third place: Guayaquil

5–15 million passengers per year
First place: Sanya Phoenix
Second place: Tianjin Binhai
Third place: Hyderabad

15–25 million passengers per year
First place: Seoul Gimpo
Second place: Wuhan
Third place: Denpasar

25–40 million passengers per year
First place (tie): Mumbai; New Delhi
Second place: Taiwan Taoyuan
Third place: Shanghai Hongqiao

Over 40 million passengers per year
First place (tie): Seoul Incheon; Singapore
Second place (tie): Beijing; Shanghai Pudong
Third place: Guangzhou Baiyun

Best Airport by Region (under 2 million passengers per year)

Africa: Upington
Europe: Skopje
North America: Portland
Latin America-Caribbean: Culiacan

Best Airport by Size and Region (new category)

Asia-Pacific
2–5 million passengers per year: Jaipur
5–15 million passengers per year: Sanya Phoenix
15–25 million passengers per year: Seoul Gimpo
25–40 million passengers per year: New Delhi
Over 40 million passengers per year: Seoul Incheon

Europe
2–5 million passengers per year: Sochi
5–15 million passengers per year: Pulkovo
15–25 million passengers per year: Dublin
25–40 million passengers per year: Moscow Sheremetyevo
Over 40 million passengers per year: London Heathrow

North America
2–5 million passengers per year: Grand Rapids
5–15 million passengers per year: Indianapolis

Most Improved Airport

Africa: Nairobi
Asia-Pacific: Denpasar
Europe: Istanbul
Latin America-Caribbean: Kingston
Middle East: Dammam
North America: Saskatoon

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