American Airlines Makes Changes to Same-Day Flight Change Policy
Ramsey Qubein of USA Today's Road Warrior Voices points out that "previously, fliers could pay $75 to switch to another flight on the same day even if that meant changing from one-stop flights to nonstop flights and vice versa."
But now, the rules state that American customers must travel through the same hub city and must fly to the same airport, even if they are flying to a city with multiple airports. For example, a passenger flying to New York's LaGuardia Airport can no longer fly to nearby John F. Kennedy International Airport or Newark Liberty International Airport.
Since road warriors are more likely than leisure travelers to have their plans suddenly changed at the last minute, the adjusted policy is sure to be an unwelcome one among frequent business travelers.
In wake of American's recent change, Qubein writes that "the most generous same-day flight change policy is with United, which still allows routing over any logical hub city."
While American's updated policy and others like it are designed to protect airlines' fares and to discourage travelers from buying cheaper tickets and switching to more desirable flights, it's sure to be met with frustration from some air travelers, especially business travelers operating with fluid schedules.
More by Patrick Clarke
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