Last updated: 05:30 PM ET, Sat May 07 2016

Get Insights into Disney’s Customer Magic at Upcoming Summit

Business Travel | Michael Isenbek | May 07, 2016

Get Insights into Disney’s Customer Magic at Upcoming Summit

Want to infuse some Disney magic into your business? Then an upcoming one-of-kind event conducted by the Disney Institute (DI) may be right up your alley.

Businesses have been learning the secrets behind Disney’s perennial inter-organizational and customer relations success from the Disney Institute for almost three decades now, but the DI’s first-ever Customer Experience Summit will be an especially deep dive into the inner workings — and registration is now open.

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Disney’s Grand Floridian Resort & Spa at Walt Disney World in Orlando will be hosting the summit from Aug. 22-25, 2016, and according to the news release “will offer attendees a first-hand look at Disney business insights and best practices in leadership, service and employee engagement. Guests will learn how these critical customer experience elements can be adapted and applied to their own customer interactions.”

Taking these concepts from the abstract into reality, attendees will witness customer relations firsthand within the Disney theme parks, in addition to keynote speeches from Disney senior executives.

These notable speakers will include George A. Kalogridis, president, Walt Disney World Resort; Karl Holz, president, New Vacation Operations and Disney Cruise Line and Paul Richardson, senior vice president, human resources, ESPN and chief diversity officer, The Walt Disney Company.

“This is a great chance for participants to learn from senior Disney executives how we create and deliver a customer experience that consistently exceeds expectations,” said Jeff James, vice president and general manager, Disney Institute via the news release. “The summit will be unlike any other, actively engaging attendees in our parks and resorts operation.”

READ MORE: World's Luckiest People To Live At Disney World

Go to for registration and more details.

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