Last updated: 10:20 PM ET, Fri September 02 2016

Travel Leaders Corporate Is Connecting Road Warriors to Real-Time Live Experts

Business Travel | Patrick Clarke | September 01, 2016

Travel Leaders Corporate Is Connecting Road Warriors to Real-Time Live Experts

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Travel Leaders Corporate has rolled out a new tool for business travelers that is already paying off amid recent widespread information technology system failures within the airline industry.

Known as Travel Leaders Connect, the communication network allows users to connect with a live expert in real time when the status of their itinerary changes.

Travel Leaders Connect is able to identify the client and oftentimes their situation immediately, meaning little time is wasted when it comes to re-accommodating travel. 

"It's a game-changer, particularly during high-stress periods that impact flights, such as storms or outages," said Travel Leaders Corporate president David Holyoke in a statement. 

"Real-time access to information — and a live expert — when you are traveling is essential, particularly for corporate travelers. Everyone with the potential to have their itinerary altered in some way, because of the recent spates of major airline outages, received the information and assistance they needed," added Holyoke.

READ MORE: Taking the Stress Out of Business Travel

Travel Leaders Connect users have access to an integrated flight notification process that includes the status of a trip up to four hours ahead of departure, a customized transaction menu based on their preferences and breaking news alerts.

Users can also immediately connect with a live agent for support through the same communication channel in which they received their notification. 

Meanwhile, the menu also provides users access to language translation, visa and passport services and last-minute hotel bookings.

According to Holyoke, Travel Leaders Corporate is the "only travel management company that allows travelers to skip phone queues by either texting or messaging directly from their mobile phone, and getting real time flight status updates and assistance."

With recent outages resulting in the cancellation of more than 4,300 flights in the U.S., hurricanes threatening travel in several regions of the country and winter storm season fast approaching, Travel Leaders Connect appears to be an invaluable investment for today's road warrior.

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