Enterprise and National Top List in Car Rental Survey
This was revealed in a statement from Enterprise Holdings which examined answers from the Business Travel News inaugural Car Rental Brand and Ground Transportation Survey, given to corporate travel consumers and covering perceptions and satisfaction with their current travel suppliers.
Not only did Enterprise and National end up being ranked first and second in six of the seven categories, but the companies also finished the survey as the top two preferred car rental brands for business travel.
Enterprise Holdings vice president Brad Carr released a statement about the honors:
“Our National and Enterprise brands each serve different types of customers in the car rental market, but together they provide a cohesive and seamless business rental solution. These survey results support our commitment to add value as a travel supplier by meeting the unique travel needs of each of our partners.”
The business travelers were surveyed about brands they had done a significant amount of business with over the last year. The seven major categories included price flexibility, amenity and service flexibility, vehicle condition, complaint resolution, communication and the relationship between account managers and sales representatives.
Business Travel News’ survey stated that corporate travel buyers were fans of National’s Emerald Aisle and both brands’ commitment to customer service, with one respondent even saying of National, “They are truly a partner that looks out for our best interest.”
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