Courtesy of Enterprise
On Thursday, it was announced that Enterprise Holdings and its car rental brands secured the top three spots in the annual J.D. Power 2016 North American Rental Car Satisfaction Study.
The Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands took home the top three spots in the study, with Enterprise ranking the highest overall this year after dominating all six deciding factors.
Enterprise excelled in all categories, including costs and fees, pick-up process, rental car, return process, reservation process and shuttle bus and van. In total, earning the top spot in the 2016 J.D. Power Satisfaction Study marks the eleventh time the brand has received the highest score.
The National and Alamo rounded out the top three spots in the study, respectively.
“When we acquired National and Alamo in 2007, our airport market share in the U.S. accounted for approximately 28 percent,” Enterprise Holdings COO Christine Taylor said in a statement. “Today, our three car rental brands make up more than 37 percent of U.S. airport market share – a direct result of Enterprise, National and Alamo employees all coming together with a shared vision and a collective focus on customer service excellence.”
The 2016 J.D. Power surveyed leisure and business travelers who rented vehicles at North American airports, and all three Enterprise Holdings brands managed to finish above the industry average.
In addition, Enterprise Holdings announced results for fiscal year 2016 last week, with total revenues growing by 8.1 percent to more than $20.9 billion and global fleet size increasing to almost 1.9 million vehicles.