Rocky Mountaineer Makes Changes to Class Service
The coming year is going to be an exciting one for Rocky Mountaineer, as the company makes changes to its class service. Rocky Mountaineer is eliminating its RedLeaf service in 2016 and turning to all-dome cars that will provide guests with a more elegant train journey.
The two classes of service available will be the SilverLeaf service and the GoldLeaf service, each featuring panoramic dome cars.
“Before we had three types of service,” said Jeff Caesar, regional business development manager at Rocky Mountaineer. “Now we only have two, but there was scenery that guests were missing out on because of the panoramic picture windows. Now, with the dome windows, guests don’t miss anything.
Rocky Mountaineer is currently building new cars in order to enhance this new service. According to Caesar, there will be four new cars in each class in 2016 and 2017.
“We hope that, by 2020, all of the cars will be brand new,” said Caesar.
GoldLeaf service will feature a new style of seat, as well.
“The seats are going to be the equivalent of seats available in the first-class cabin on an airplane,” said Caesar. “Each one will have heat, air-conditioning and a massage function.”
These seats will be available in the new cars. As of right now, guests do not choose the car that they will be in, however, that’s not necessarily a bad thing for guests, since Rocky Mountaineer takes special care when choosing where guests will sit on the train.
“We seat people based on psychographics,” said Caesar. “We group people together and put certain people together based on similar languages or families. We look at demographics to allow people to make connections.”
So it’s not a coincidence if you end up meeting like-minded people on the train. It’s part of the magic of traveling onboard the Rocky Mountaineer. The company wants its guests to form friendships for a lifetime.
While both GoldLeaf and SilverLeaf service will offer a high-level, high-touch experience, there are some differences.
GoldLeaf Service will offer fully domed windows with a 360-degree view from your seat in the upper level of the bi-level dome coach. There is an a la carte menu provided in the lower-level dining room of the dome coach that offers gourmet breakfasts and lunches as well as snacks and beverages throughout the journey. Beverages are complimentary, including wine, beer, spirits and non-alcoholic drinks. The GoldLeaf coach also has a full culinary team as well as three to four onboard hosts.
Guests can further enjoy the journey in the outdoor vestibule located on the lower level of the dome coach. Transportation to and from the train in each location as well as baggage delivery to and from each hotel is also included.
The new SilverLeaf service features single-level dome coaches where guests can soak in the scenery and enjoy the captivating storytelling of onboard life. Guests receive seat-side culinary service that includes gourmet meal options plated and served at our seat as well as snacks throughout the journey. Beverages are all-inclusive, including beer, wine, spirits and non-alcoholic selections.
There are four routes from which to choose. The First Passage to the West begins in either Banff, Alberta, or Vancouver, BC. It is Rocky Mountaineer’s most popular route and travels to Lake Louise and Kamloops.
The Journey Through the Clouds travels between Vancouver and Jasper stopping in Kamloops. It includes Mount Robson, the highest peak in the Canadian Rockies as well as the breathtaking Pyramid Falls.
The Rainforest to Gold Rush travels between Vancouver and Jasper with stops in Whistler and Quesnel. You will travel through the heart of BC’s coastal rainforest, through the desert-like Fraser Canyon and the historic Cariboo Gold Rush Region.
The Coastal Passage is Rocky Mountaineer's newest route and it seamlessly connects Seattle and Vancouver with Jasper, Lake Louise and Banff. Guests can begin or end their journey in Seattle. It is also one of the best routes to combine with an Alaska cruise, beginning in either Seattle or Vancouver. Stops on the route include Whistler, Quesnel, Jasper, Lake Louise, Banff and Kamloops.
For more information, visit Rocky Mountaineer.
More by Janeen Christoff
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