Last updated: 10:37 AM ET, Mon April 27 2015

Uber Mistake Leads to $12K Charge for Brooklyn Woman

Car Rental & Rail | Patrick Clarke | April 27, 2015

Uber Mistake Leads to $12K Charge for Brooklyn Woman

The convenience of Uber and other ride-sharing services is sometimes surpassed by the frustration of inevitable technological glitches.

Look no further than Jaime Hessel's nightmarish ordeal, which began back on March 28 when she dialed up an UberX ride to take her less than six miles from her East Williamsburg, Brooklyn, to Midtown East, Manhattan. 

Despite numerous errors and some unprofessional behavior exhibited from the driver (things like driving in the bus lane, checking voicemails and ignoring directions), Hessel was able to get within a block of her destination in just over a half an hour. 

But, according to, after contesting her $56.40 charge for the tumultuous trip and being told she would receive a $15 credit, a decimal error resulted in Hessel being charged an eye-popping $12,000 for the ride. 

"I received two e-mails yesterday," Hessel told Gothamist. "One about the status of my credit saying it should be there, it's been processed. And then a second e-mail saying they are trying to charge me $16,000, but then $4,000 had already been taken care of, so I owed them $12,000."

Fortunately, her credit card on file had expired and she was never charged. 

Nonetheless, the disconcerting balance remained on Hessel's account while she exchanged emails with Uber Support.

"They contacted me late last night and said, 'We're sorry for the mixup. We've cleared the outstanding charge, you'll still receive your $15 adjustment.' But I had already explained to them that I don't want to give them my new credit card information. If my card hadn't expired when it did, they could have easily charged my card $12,000," Hessel told Gothamist.

An Uber spokesman has since apologized for the mishap and confirmed that Hessel would receive a full refund. 

Regardless, the incident is undoubtedly a bad look for Uber and may have cost the company a customer. 

"I don't know if I'll use it again," said Hessel via "Maybe I'll do it if it'll be somebody else's credit card."

For more information on New York City

For more Car Rental & Rail News


You may use your Facebook account to add a comment, subject to Facebook's Terms of Service and Privacy Policy. Your Facebook information, including your name, photo & any other personal data you make public on Facebook will appear with your comment, and may be used on Click here to learn more.

Enterprise Rent-A-Car: Treating Customers Special

Car Rental & Rail