PHOTO: The Rhine river in Koln, Germany, where the two new Crystal River Cruises ships will sail. (photo via Flickr/DaiLuo)
Crystal River Cruises has cancelled six voyages scheduled for its two new vessels. These are due to of a delay on the launch dates for the Crystal Bach and Crystal Mahler.
According to Cruise Critic, the scheduled launch date for the Crystal Bach was June 18 while the Crystal Mahler's was Aug. 29. The cruise line has announced that the former will instead debut on Aug. 13 and the latter on Sep. 30.
As a result, four previously scheduled cruises have been canceled on the Crystal Bach, along with two on the Crystal Mahler.
Passengers who had previously booked one of the canceled trips will receive compensation, including a full refund, airfare cancellation fees, a free future cruise and $1,500 credit for those who book their complementary voyage on a river vessel.
“While we are eager to welcome guests aboard these unique vessels, the focus must remain on ensuring seamless delivery in the celebrated six-star level of luxury service for which Crystal is known,” Crystal Cruises CEO Edie Rodriguez told Cruise Critic.
“For this reason, we have determined that more time is needed to prepare the vessels for our guests and therefore we have made the difficult decision to re-schedule the debut of Crystal Bach and Crystal Mahler,” Rodriguez continued.
“Our commitment to taking any measure necessary to ensure an unparalleled luxury travel experience remains constant, and we feel that the adjustments to the launch timeline are in the best interest of our guests, as well as our travel partners.”
READ MORE: “What Sets River Cruising Apart from Ocean Cruising”
The Crystal Bach and Crystal Mahler ships are scheduled to sail along the Rhine, Main and Danube rivers. They will become Crystal River Cruises’ first custom-built ships designed for river sailing, and the company has two more vessels scheduled to debut in 2018.
Those two will be dubbed the Crystal Debussy and the Crystal Ravel.