Norwegian Cruise Line unveiled a variety of improvements in the works, both on the ships and at its Bahamian private island, Great Stirrup Cay, during a webinar with travel agents on Aug. 7. One major effort underway is to have guest staterooms ready earlier for guests on embarkation day.
“The goal is to have staterooms ready by 12:30 p.m. when guests board the ship, so they’ll actually be able to get right to the room,” said Camille Olivere, senior vice president of sales. “It definitely contributes to guest satisfaction.”
Other improvements include the addition of lemonade and water flavored by tropical mango and strawberry kiwi at the buffet, and enhanced children programs coming online by September, including a circus program. The company said the satisfaction ratings for the kids programs are up 29 percent.
Great Stirrup Cay, which is undergoing a $25 million enhancement project, is getting a new stingray adventure shore excursion, which will be available for bookings early this month.