United Airlines' Apology Letter is (Insert Joke Here)
Image via Reddit.
It’s always a bummer when the magician shows his tricks or the curtain is pulled back to reveal a wizard working the room. Such was the case for United Airlines and their most unfortunate letter.
The Independent’s Christopher Hooten reports on a rather hilarious customer service letter that hadn’t quite been completed when sent to an already irritated flyer.
Here is an image of the letter as it was posted to Reddit:
Hooten provides a transcript of what is obviously a letter template left unfilled:
“Dear Mrs. --------
Thank you for letting us know about your recent experience with United Airlines. I apologize if our service did not meet your expectation, and appreciate you taking time to share your concerns.
Our goal is to provide a consistently reliable product and an exemplary level of customer service. Based on the events you describe, we did not meet this goal. Your comments regarding (SPECIFIC EVENT) will be used for coaching and training our employees.
To encourage you to fly with us again and as a tangible means of acknowledging your disappointment, enclosed if (SPECIFIC ITEM).
(CUSTOMER NAME), I ask that you allow us another opportunity to serve you, as we consider it our privelege to have you aboard.”
The only thing better would have been a MS Paint image of a middle finger.
Seeing as how every Tom, Dick and Harry has (inserted joke here), we will simply slink away offering that somewhere in the grand halls of United lay an intern or full-fledged employee of the lazy variety.
It isn’t noted what action necessitated a letter. However, what’s clear is that the mishap wasn’t serious enough to garner the quickest of proof reads.
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