Hotel & Resort
Carnival Launches New Travel Agent Training Program
Carnival Cruise Lines has created a new travel agent training system called Carnival Passport that replaces Carnival Cruise Lines University (CCLU). The new “learning management system” houses all of the line’s training and education activities in one within www.GoCCL.com.
With Carnival Passport, agents may choose the segments that suit their needs and earn credits, unlike the CCLU program, which outlined set activities for earning credits. “Carnival Passport reflects the feedback we’ve received from countless travel partners across the country in terms of expanding our training program to include greater customization and provide a more comprehensive and user-friendly platform,” said Joni Rein, Carnival’s vice president of worldwide sales.
Travel agents can earn credits by participating in tutorials, webinars, trade shows, seminars-at-sea and the From Your Home to Our Home Port program. Carnival Passport also features Carnival Adventures, the new social learning game for travel agents. Travel agents who have earned degrees with CCLU will receive credit for their previously completed activities within Carnival Passport.
Carnival Passport features six levels: Fun Seeker, Extraordinary Explorer, Awesome Adventurer, Fantastic Voyager, Daring Discoverer and Grand Globetrotter. Upon completing each level, agents will receive a certificate along with an electronic version of a logo stamp featuring their level of completion, which may be used in marketing materials. After completing a level, agents will be issued points, which they can enter into the Travel Agent Rewards Program. Carnival Passport offers the opportunity to earn more than 36,500 points.
Additional features and benefits of Carnival Passport include a layout that allows agents to easily view a menu highlighting live events, a calendar of upcoming events, a video library and an educational catalog that references all the offerings within the site. Carnival Passport also stores agents’ registration information, so they only need to enter their information once when registering for Carnival events. In addition, a search function allows agents quick access to areas most important to them.
More by Theresa Norton Masek
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