Last updated: 11:30 AM ET, Wed April 15 2015

Travvy Awards Winners Spotlight: AIG Travel Guard

Features & Advice | Brian Major | April 15, 2015

Travvy Awards Winners Spotlight: AIG Travel Guard

Travel agents who can offer their clients travel insurance options are not only providing the best means for protecting their travelers’ investments, but also protecting their own reputations and creating additional revenue sources.

Travel Guard was named the winning travel insurance provider in travAlliancemedia’s inaugural Travvy Awards due to its exemplary programs to assist its travel agent partners in their effort to effectively serve their clients.

Along the way, AIG Travel Guard has emerged as a leader among a widening array of travel insurance providers due to its commitment to unmatched customer care for its partner travel agents and their clients.

Company executives understand the value and peace-of-mind travel insurance policies provide to vacationers, and have launched a series of programs and technologies that make it easier for travel agents to provide effective travel coverage.

“My team has worked diligently over the last few years to implement a highly collaborative partnership between the business and IT leadership at AIG Travel Guard to ensure they are focused on market-leading systems and platforms,” said Ellison Scudder, AIG Travel Guard’s chief information officer.

 “This includes a constant focus on technology features, which allow customers and distribution partners to seamlessly interact with AIG Travel Guard,” he added.

Travel agent programs including AIG Travel Guard’s EZ Tips booking software, and its educational webinars which are “designed so our agent partners can continually provide customer value, and grow their agencies and businesses,” said Phil Hsia, president of AIG Travel, Americas. 

He added, “We have a history of long-term relationships and a reputation for proven results, which is why thousands of travel agencies trust us to help them meet their business goals. We are a company that has earned the confidence of today’s traveler, and we have the tools in place to help grow our partners’ businesses,” said Hsia.

AIG Travel Guard produces a variety of tools designed to ease travel agents’ sales and processing of client policies. The programs include EZ Tips 2.0 software with Profit Plus, AIG Travel Guard’s quoting software.

The company also provides travel agents with valuable educational support. “We also believe in the importance of continuing education,” Hsia said. “We continually offer all of our travel agent partners’ access to our Tips for Success webinars. These webinars educate our travel agents on the types of travel insurance plans we offer and on the various types of coverages.”

The webinars also cover travel industry trends and answer travel agent questions, directly from field experts. These programs are designed to provide travel sellers with the information they need to provide a high level of service to their clients.

“We are constantly thinking about travelers’ needs and how we can provide service to them in new and innovative ways,” said Scudder. “This starts with a seemingly obvious understanding that every traveler is unique, and travel is global.  This understanding underpins everything we do.”  


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