Last updated: 01:52 PM ET, Mon October 05 2015

Expedia Study Reveals American Hotel Guests' Pet Peeves, Habits

Hotel & Resort | Patrick Clarke | October 05, 2015

Expedia Study Reveals American Hotel Guests' Pet Peeves, Habits

There's nothing more annoying than an inattentive parent, according to American hotel-goers.

The results of Expedia's 2015 Hotel Etiquette Study show 67 percent of Americans consider parents with out of control children to be the most frustrating hotel guests.

But U.S. travelers don't have a whole lot of love for "hallway hellraisers" or complainers either. Based on Expedia's inaugural survey of 1,000-plus Americans, 64 percent despise the hallway hellraiser the most, while 54 percent can't stand guests who trouble the hotel staff at every opportunity. 

The noise-making and bickering guests round out American hotel-goers' top five list, with 52 percent and 26 percent listing them as their No. 1 frustration, respectively.

Respondents also expressed frustration with guests that party by the pool, overly affectionate hot tub couples, drunk guests and talkative elevator riders. 

"While etiquette violations differ, they tend to come down to the same behavior: whether or not guests respect the strangers in close proximity to them,"'s vice president and general manager John Morrey said in a statement. "The same is true for flying, or for driving. A modicum of consideration for your fellow travelers can go a very long way and may ultimately enhance your overall travel experience."

When it comes to tipping hotel staff, nearly one-third of respondents (27 percent) indicated that they don't tip hotel employees at all. 

Meanwhile, the study found that housekeepers are the most frequently tipped staff member, with 51 percent of Americans reporting they tip housekeeping. Only 40 percent said they tip room service deliveries, while a little less than one-third (31 percent) said they tip the valet. 

Expedia's study also found that a similar percentage of Americans who keep their hotel room "tidy" (80 percent) also consider room service to be a luxury (74 percent).

More interestingly, more than one-quarter of Americans (26 percent) admitted to snagging toiletries from their hotel room, while nearly one in 10 (nine percent) confessed to hosting multiple guests in their hotel room overnight without informing the staff. 

What's more, more than half of American hotel-goers (54 percent) said they use their towels multiple times for environmental reasons. But a much smaller percentage of guests admitted to haggling over the room rate at check-in (six percent), smoking in a non-smoking room (five percent) and purposefully eavesdropping on other guests (two percent).

The study, which was conducted by Gfk this past August, comprises the responses of 1,022 U.S. adults aged 18 and up.

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