Last updated: 04:30 PM ET, Fri October 23 2015

Hotel Reward Membership Card Sends Customers to Adult Chat Line

Hotel & Resort | Donald Wood | October 23, 2015

Hotel Reward Membership Card Sends Customers to Adult Chat Line

Photo courtesy of Thinkstock

If you are a member of InterContinental Hotel Group’s Spire Elite Reward Program, you may want to think twice about calling the help desk phone number on the back of their membership card.

Why? Because the phone number printed on the cards send customers to a phone sex line instead of the Spire Elite Reward Program’s help line. Simple mistake, right?

InterContinental Hotel Group owns popular brands such as Holiday Inn and Candlewood Suites, and has admitted to Mary Beth Quirk of that the company mistakenly printed the wrong help number on the back of memberships cards issued in September.

On the card, the number is listed using the “1-800” prefix, but the real number starts with the “1-844” prefix. The slight difference resulted in members calling into the phone sex line.

To ensure the validity of this claim—that’s the only reason, I swear—TravelPulse called the hotline and received the following message, “Welcome to America’s hottest talk line! Ladies, to talk to interesting and exciting guys free, press 1 now. Guys, hot ladies are waiting to talk to you. Press 2 to connect!”

Several Twitter users also shared the same eye-opening experience:

A spokeswoman for InterContinental Hotel Group told that, “the company had sent Spire Elite members an email alerting them to the incorrect number printed on their cards in September, and that they should expect to receive a new card in the mail.”

In the meantime, for anyone who is in need of using the actual Spire Elite Reward Program help line, the real phone number is 1-844-774-7300.


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