Last updated: 12:00 PM ET, Sat February 06 2016

Hotels and Resorts Pulse: 5 Trends That Defined the Week of Jan. 29-Feb. 4

Hotel & Resort | Michael Isenbek | February 06, 2016

Hotels and Resorts Pulse: 5 Trends That Defined the Week of Jan. 29-Feb. 4

PHOTO: The Paradisus Palma Real resort in Punta Cana, Dominican Republic. (photo by Brian Major).

The truth is in the numbers: You probably shouldn’t wait to book rooms at hotels or resorts in the Caribbean this year. Record-breaking average daily rate and revenue per available room numbers in 2015 means demand is sky-high and rates will only go up. Click to see a detailed analysis.

According to consumer advocate Christopher Elliott, what’s got the most hotel guests steamed? We’ve got the specifics, including the best ways to handle these teeth-grinding annoyances (in extreme cases, taking your business elsewhere). Click for details.

Customers and travel agents alike are feeling the financial burn of resort fees — about $2.04 billion worth in 2015. Hotel and resorts are showing no sign of discontinuing the surcharges and insist they are not hidden (something not all involved parties agree with). And now the Federal Trade Commission is making noise in the halls of Congress in a quest to do away with these fees. Click to find out the potential future of these much-maligned extra costs.

Choice Hotels International has tentatively entered the sharing economy fray in the lodging category — which is dominated by a little startup called Airbnb. Launching as early as mid-February, the platform would have units rented from third-party vacation rental management companies. Once this platform is live, customers will be able to earn points from the Choice Privileges loyalty program. Click to find out more.

U.K.-based software development company Slate has dreamed up a clever take on hotel concierge service tech. Slate Concierge is an interactive touchscreen with which guests can order food, beverages and other hotel products or schedule a service — the twist is that this piece of hardware can be retrofitted on a hotel’s existing television system, which is a real money-saver. Click for additional information.


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