Last updated: 10:46 AM ET, Fri January 15 2016

Hyatt Concludes Investigation into Payment Card Data Breach

Hotel & Resort | Patrick Clarke | January 15, 2016

Hyatt Concludes Investigation into Payment Card Data Breach

Photo courtesy of Thinkstock

Hyatt Hotels announced Thursday it has completed an investigation into a recent payment card incident affecting multiple properties.

The company's investigation found signs of unauthorized access to payment card data from cards that were used onsite at select Hyatt-managed locations between Aug. 13, 2015 and Dec. 8, 2015. However, that window began around July 30, 2015 at a limited number of properties.

The unauthorized access primarily occurred at onsite restaurants, but other at-risk cards were used at hotel spas, shops, parking, and some front desks.

According to Hyatt, the detected malware was designed to collect key data such as the cardholder's name, card number, expiration date and internal verification code. 

Similar to other incidents involving major hotel companies including Hilton and Trump Hotels, Hyatt said it called on a group of third-party cyber security experts to resolve the problem and strengthen its systems' security.

Hyatt also said it informed law enforcement and various payment card networks about the incident. 

"Protecting customer information is critically important to Hyatt, and we take the security of customer data very seriously," the company's Global President of Operations Chuck Floyd said in a statement. "We have been working tirelessly to complete our investigation, and we now have more complete information that we want to share so that customers can take steps to protect themselves."

"Additionally, we want to assure customers that we took steps to strengthen the security of our systems in order to help prevent this from happening in the future," Floyd added.

Hyatt customers can click here to view a list of the affected locations. Of course, those customers are encouraged to monitor their payment card account statements for any potentially fraudulent activity. 


You may use your Facebook account to add a comment, subject to Facebook's Terms of Service and Privacy Policy. Your Facebook information, including your name, photo & any other personal data you make public on Facebook will appear with your comment, and may be used on Click here to learn more.

Sandals Resorts: The 5-Star Luxury Included Resorts

Hotels & Resorts