Hyatt Hotels to Roll Out New Check-In System
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It's no secret that the hotel industry is targeting new ways to improve guests' experience at the front desk.
Some hotels allow guests to check in at self-service kiosks or encourage loyalty rewards program members to check in and even acquire a digital room key through a mobile app on their smartphone.
All of these and other efforts are designed to ease the pain of the check-in process.
Hyatt Hotels has been working behind the scenes for several years to do just that and expects to roll out a revolutionary new check-in system at its hotels all around the world over the course of the next year, Quartz reported.
The system — which the Chicago-based company spent two years developing — is currently being tested at half of a dozen hotels and allows guests to make their way to their room after just a few swipes on a tablet.
Although the new system is expected to launch at every Hyatt hotel around the globe, it could look different depending on which brand a guest checks into. For example, guests may be escorted to their room by a staff member at a Park Hyatt branded property.
"Empathy is essential to the world, and it’s particularly applicable to our business," Hyatt CEO Mark Hoplamazian told Quartz. "We are serving high-end guests, and creating compelling experiences is essential to our success."
In addition to improving the guest experience, the new system will improve hotel efficiency since it will be much easier for staff to learn and execute.
When it comes to the hiring process, hotels will also be able to put less emphasis on technical ability and more focus on personality. A more personable staff is also good news for guests.
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