Photo courtesy of Sonesta Resorts
WHY IT RATES: This technology greatly streamlines interaction between guests and staff, which ultimately means better service — everyone’s on the same page. -Michael Isenbek, TravelPulse Senior Editor
The limitless all-inclusive Sonesta Resorts St. Maarten has partnered with global hospitality technology provider Monscierge to provide a full range of products, including Mobile, CMS, Lobby and Staff. This technology suite conveniently provides local and resort information to guests’ mobile devices and lobby touchscreens, as well as seamless mobile communication among staff members and guests, and tracking and reporting analytics.
Monscierge developed a custom integration specifically for Sonesta St. Maarten Resorts that lets guests check and verify any request made in the app throughout their stay. Guests at any of the three limitless all-inclusive properties including the family-friendly Sonesta Maho Beach Resort & Casino, the adults-only Sonesta Great Bay Beach Resort, Casino & Spa and the luxury adults-only Sonesta Ocean Point Resort, will have access to this new technology at their fingertips.
Because the resorts offers a multitude of dining options, entertainment, activities and events, it was a challenge to keep all guests informed of all their options. Central and real-time management of content keeps information consistent across multiple channels and ensures the guest always has access to the latest information, both on property and while exploring the island. The new resort app will greatly help guests make the most out of their vacation.
“Based on a thorough analysis of functionality requirements and integration options with our property management system, Monscierge showed the best fit for our needs, allowing the latest functionality to be continuously added to the product,” said Huub Lambooy, Director of Technology, The Maho Group.
“Access to real-time information benefits everyone from resort team members to guests,“ said Eliska Hesova, Director of Business Development, Sonesta Resorts St. Maarten. “It allows us to quickly reference information from various departments, assisting guests quickly and accurately, and further strengthens the flow of information and overall product knowledge amongst our teams.”
The app is also a great resource for travel professionals, home-based travel agents, etc. and a helpful tool for the Sonesta St. Maarten Resorts sales team to provide additional information about the resorts.
Positive guest engagement is paramount for Sonesta St. Maarten and encourages guests to engage the team for information about our destination or to make any requests. The flexibility of the resort app is that it also allows guests the independence to access information, communicate with the team and resolve issues from their own device.
Moving away from paper collateral to a digital format is just another part of Sonesta St. Maarten Resorts’ global development plan and commitment to an eco-sustainable ethos, while providing the convenience and certainty of reliable up-to-the-minute information.
Sonesta Resorts St. Maarten is raising the bar on hospitality with this newly instated technology while catering to the tastes of its diverse clientele offering award-winning service in a spectacular Caribbean setting.
SOURCE: A Sonesta Resorts press release