Sandals Reschedules Resort Re-Openings Due to Hurricane Matthew Damage
PHOTO: Sandals Royal Bahamian will now re-open on October 25, said company officials. (Photo by Brian Major)
The Sandals Royal Bahamian resort in Nassau, which had been scheduled to re-open on October 14, will now remain closed until October 25, company officials said Monday.
Additionally, the Sandals Emerald Bay resort on the Bahamian “out” island of Exuma “requires more extensive repairs than initial estimates” in the wake of Hurricane Matthew and will close, with re-opening scheduled for December 15.
The re-scheduled openings follow an “assessments” of the Bahamas-based resorts this weekend by company officials following Matthew’s passage over the region this weekend.
Clients whose travel was affected by the Sandals Royal Bahamian or Sandals Emerald Bay closures will have one year to travel to the same resort at no additional cost for the resort stay, said company officials in a statement. Travelers who want to select a different Sandals or Beaches Resort can do so at no additional cost if travel is completed by December 20.
All air penalties and fees will be covered by Unique Vacations Inc. (UVI, an affiliate of Unique Travel Corporation, worldwide representatives of Sandals Resorts for revisions made by October 31. Fees incurred after that date will be the guests’ responsibility.
“We recognize the inconvenience this presents but we are committed to delivering the quality Sandals experience our guests expect and deserve. When we reopen, it will be right,” said Tammy Gonzalez, UVI’s CEO.
Sandals Royal Bahamian closed unexpectedly this summer after Sandals officials informed travel agents via letter that the 70-year-old property would close until October 13 “due to circumstances beyond our control.” Company chairman Gordon “Butch” Stewart said in local media reports that the property needed significant structural repairs.
Sandals Resorts International’s philanthropic arm, the Sandals Foundation, has made an initial $150,000 investment to relief efforts in Haiti and the Bahamas, said company officials.
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