Last updated: 03:41 PM ET, Fri February 05 2016

Slate Introduces New High-Tech In-Room Concierge On Your Hotel TV

Hotel & Resort | Patrick Clarke | February 04, 2016

Slate Introduces New High-Tech In-Room Concierge On Your Hotel TV

Hotel guests are probably accustomed to ordering room service from their bed, but a new in-room concierge solution from Slate could allow them to do that and much more from their television with just a few quick touches.

U.K.-based software development company Slate plans to present Slate Concierge at this month's upcoming Travel Technology Europe event in London.

The solution works by converting hotel's existing room televisions into interactive touch screen devices that then display the concierge application. From there guests can order food, beverages and other hotel products or schedule a service.

Because Slate Concierge is retrofitted to the hotel's existing television system, no additional devices need to be installed, saving hotels money. With the television linked to a particular room, hotel staff can quickly process the orders. And since the interface is customizable, hotels can display whatever products, services or promotions they choose.

READ MORE: How Are Hotels Keeping Up With Rising Wi-Fi Demands?

For guests looking to access the concierge portal outside of their hotel room, the Slate app can be downloaded to a device such as a smartphone or tablet. This way, guests can stay connected elsewhere.

"Hotels will now be able to truly capitalize on that moment when a guest finally enters their hotel room by offering an opportunity to order a welcome drink, maybe a bottle of champagne, or a massage, simply by touching the relevant button directly on the TV," said Slate CEO Ashley Coker in a statement. "Our visually elegant display attracts the attention of incoming guests, and ordering is as simple as touching the relevant button right on the TV set, which is always prominently displayed."

"Whilst some hotels have installed comparable products to allow guests to order through their TV sets, often they are cumbersome, require the guest to struggle with the remote control or to download and register a complicated app on their phone," Coker added. 

"Our solution makes it easy for guests to enjoy the hotel's hospitality, which in turn is great for the hotel."

Along with Slate Concierge, the company has produced apps for restaurants (Slate F&B) and hotel lobbies (Slate Lobby) designed to help hotels and guests interact beyond the front desk.


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