Last updated: 01:54 PM ET, Mon October 10 2016

All You Need To Know About Travel Insurance Claims Post-Hurricane Matthew

Impacting Travel | Allianz Global Assistance | Tim Wood | October 10, 2016

All You Need To Know About Travel Insurance Claims Post-Hurricane Matthew

PHOTO: Hurricane Matthew damage suffered in Hardeeville, S.C. (courtesy Rocky Meeks/Facebook)

As the southeast United States, Bahamas, Haiti and the Caribbean begin to put their tourism destinations back together after Hurricane Matthew, we have more and more reports of travel insurance saving the day for thousands of travelers whose travel plans were thrown into chaos due to the storm.

Daniel Durazo, Director of Communications at Allianz Worldwide Partners, the industry leader in travel insurance and traveler protection services, said that the massive hurricane was the latest example of the services that the travel insurance industry provides.

“We've received close to 1,000 calls from Allianz Travel Insurance customers seeking information about how travel insurance can help should their trip be impacted by Hurricane Matthew,” Durazo said.

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“Travel insurance can help travelers during a hurricane by covering extra expenses they may incur during a significant delay or by allowing them to cancel or interrupt their trip if their airline stops flying to their destination for 24 hours or if their home or destination become uninhabitable.”

There are still options for travelers impacted by Hurricane Matthew, Durazo said.

“Allianz Travel Insurance customers should call us if they need help and before they cancel their trip to verify their coverage. We're here 24/7 to answer questions and provide travel assistance.” he said.

All areas of the travel world have been impacted during this deadly storm, as cruise lines, airlines and hotels have all either faces delays and cancellations or been in the eye of the storm.

“If a traveler can't get to their cruise because their airline stops flying to the point where they will embark upon their cruise, they can file a claim for trip cancellation and may receive reimbursement for their pre-paid non-refundable deposits,” Durazo said.” If a traveler is headed to Florida or elsewhere and their destination becomes uninhabitable due to Matthew, they can file a claim to receive a refund for their loss.”

One facet of the insurance that is especially important but often overlooked: travelers forced to cancel trips due to damage incurred during the storm. This has proven very important during Hurricane Matthew.

“If a customer's home becomes uninhabitable due to the storm, they can file a claim and cancel their trip,” Durazo said. “The customer would be covered for trip cancellation in our core retail policies.”

One benefit that is very useful post-storm as so many customers are either stranded due to airport delays or awaiting power to return to their homes is Travel Delay. The coverage pays for additional food, lodging and transportation costs due to a significant delay.

This coverage can pay for meals and hotel rooms during a delay, up to the limit of the policy. Many policies cover extended travel delays, which means a customer can cancel their trip and receive reimbursement for their loss if their delay will make them miss more than half of their trip.


For more information on Allianz Travel Insurance, visit

TravelPulse senior editor Brian Major contributed to this report.

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