Last updated: 12:45 PM ET, Wed November 30 2016

American Airlines Apologizes after Disabled Boy, Service Dog Kicked off Flight

Impacting Travel American Airlines Donald Wood November 30, 2016

American Airlines Apologizes after Disabled Boy, Service Dog Kicked off Flight

Photo: The service dog that was deemed too large to fly by American Airlines. (Photo via @Fox10Phoenix)

On Thanksgiving, a family with a disabled child was kicked off a plane when the flight crew determined that their service dog was too large.

According to, American Airlines has issued an apology after Amy Jo Weasel and her family were removed from a flight getting ready to take off at Charlotte Douglas International Airport due to their dog’s size.

Weasel’s son—who suffers from severe epilepsy—has a 110-pound golden doodle named Chugg which is trained in seizure work. After the family had boarded the plane, an attendant asked the group to move from their assigned seats because of the dog.

A short-time later, the same attendant told the family that the dog would have to be placed under one of their seats. Despite contacting the airline before the flight and providing a physician's note with official documentation for her son's dog, the flight crew called management and the family was asked to leave the plane.

“You could tell right away from her demeanor, her attitude, and her body language that she did not like animals,” Weasel told “She said I've already contacted management and they're coming to speak with you, and the management got on the plane and told me that I needed to exit the aircraft.”

Weasel went on to say that her family had flown three previous times with their son and his service dog without issues.

On Monday, American Airlines issued an apology, which said the company was “aware of this issue and apologize to the passenger. Our customer relations team is reaching out to them directly. We are looking into the issue with PSA Airlines, the regional carrier who operated that flight.”

The airline also issued Weasel a $150 voucher, but she does not believe that’s enough.

“Hopefully they will hire people that have some compassion for the disabled folks in the community,” Weasel continued. “And my hope is that nobody else will have to go through this.”