American Airlines Joins Critics of TSA Screening Delays
Photo courtesy of the Department of Homeland Security
There are concerns that the Transportation Security Administration isn’t doing enough to cut down on congestion at major airports, and American Airlines has joined a long list of companies in the industry that are critical of the government agency.
According to NBCNews.com, American Airlines officials are claiming the lines for TSA checkpoints across the United States have become unacceptable, with customers of the airline regularly waiting more than an hour to get through screening.
American Airlines spokesman Ross Feinstein told NBCNews.com that the problem reared its ugly head in the first three months of 2016, which is a typically slower time for the industry. Instead, the airline claims nearly 6,800 American passengers missed flights because of checkpoint delays during spring break, with the most egregious delays taking place at key travel hubs such as Los Angeles, Atlanta, Dallas and Philadelphia.
Now, airports and airlines are concerned about how much worse the congestion will get as the busy summer months approach.
In response, officials from two major airports — Seattle-Tacoma International Airport and Hartsfield-Jackson Atlanta International Airport — are calling on the TSA to step up its service or they will begin looking for alternative private security contractors.
Officials from Chicago’s O'Hare International Airport have also called on TSA to help deal with what the airport describes as “severe” delays at screening checkpoints.
One of the main reasons behind the massive delays is that the TSA has cut its security screener workforce by 10 percent over the last three years in anticipation of the success of PreCheck. Unfortunately, there are simply not enough people signing up.
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