Last updated: 07:36 PM ET, Sat May 02 2015

Credit Card Breach at Hard Rock Hotel & Casino in Las Vegas

Impacting Travel | Michael Isenbek | May 02, 2015

Credit Card Breach at Hard Rock Hotel & Casino in Las Vegas

Image courtesy of Hard Rock Hotels and Casinos

Jody Lake, Chief Operating Officer of Hard Rock Hotel & Casino in Las Vegas has released a statement revealing that hackers had acquired credit and debit card information of customers of the Sin City destination. Specifically, names, card numbers, expiration dates, and CVV codes were stolen, but no other sensitive information.

Transactions of concern are either with debit or credit cards used between September 3, 2014 and April 2, 2015  at restaurant, bar and retail locations at the Hard Rock, including the Culinary Dropout Restaurant. Hotel, casino, Nobu, Affliction, John Varvatos, Rocks, Hart & Huntington Tattoo or Reliquary Spa & Salon transactions were not breached.

According to Lake, the breach has been contained, he stated, “We immediately responded upon learning of a potential security issue, engaging outside information security experts to investigate and implementing additional security measures. At the same time we alerted law enforcement authorities of the criminal attack. The attack was contained on April 2, 2015.”

Addressing customer concerns about safely using their cards at the facilities in the future, Lake said, “The trust and loyalty of our customers is our highest priority and Hard Rock Hotel & Casino Las Vegas takes this issue very seriously. We have worked diligently with law enforcement authorities and a respected third-party information security firm to contain the incident and implement additional security controls … Customers should feel confident that we have taken the appropriate action allowing them to use credit/debit cards at the Hard Rock Hotel & Casino Las Vegas property.”

For those who have been defrauded, he did note “the policies of most credit card companies state that customers have no liability for unauthorized charges if they report them in a timely manner.” More fraud-related information (some state-specific) is on the statement.

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