Last updated: 10:07 PM ET, Sat August 22 2015

Data Breach by British Travel Company Reveals Personal Info of Nearly 500 Customers

Impacting Travel | Michael Isenbek | August 22, 2015

Data Breach by British Travel Company Reveals Personal Info of Nearly 500 Customers

Photo courtesy of Thinkstock

Sometimes, it’s a good idea to be absolutely sure you want to click the “send” button. The BBC reported that British travel company Thomson Holidays accidentally sent an email on August 15 — which was seen by the BBC — containing the personal details of 458 customers from across the U.K.

According to the BBC, the information revealed was name, address, email address, phone number, date of flight and balance due for the vacation.

Thomson apologized for the "genuine error" but would not compensate the customers, the BBC said.

A statement from the company said, via the BBC: "We are aware of an email that was sent in error, which shared a small number of customers' information.

"The error was identified very quickly and the email was recalled, which was successful in a significant number of cases.

"We would like to apologize to our customers involved and reassure them that we take data security very seriously.

"We are urgently investigating the matter to ensure this situation will not be repeated."

But some of the affected individuals don’t feel the company has responded adequately.

Karen James from Cornwall said to the BBC that the response from Thomson had been "minimal," and not urgent, in light of the severity of the breach.

James had booked to fly to Lanzarote, one of the Canary Islands, but may cancel, as she cannot change the dates.

"We were burgled when we went on holiday a few years ago," she said. "My biggest fear is that this list will be sold to someone, because the wrong person could have a field day with this information.

"How can we relax on holiday knowing that five hundred people have my address and know when we are going to be away?

"An apology is all well and good, but I want to know how this was allowed to happen and how they can guarantee it won't happen again."

The BBC said another customer hailing from Cornwall, wishing to remain anonymous, first found out when the broadcasting company itself contacted her while putting together the story about the breach.

The unidentified individual is angry that her information has been in the public domain for a week without her knowing. She is also considering cancelling her trip.

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