Last updated: 01:00 PM ET, Mon July 25 2016

Delays Strand Air Canada Passengers for Two Days

Impacting Travel | Patrick Clarke | July 25, 2016

Delays Strand Air Canada Passengers for Two Days

Photo courtesy of Air Canada.

Air Canada has issued an apology and plans to provide full refunds to nearly 200 passengers who were left stranded in Manchester, England over the weekend.

According to the Star, the flight to Toronto was scheduled to depart Friday. However, the head-scratching two-day delay began when mechanics were called in to repair a broken hydraulic pump.

The 197 passengers were forced to wait on the tarmac for several hours Friday before they were finally put in a hotel. Despite being told to return Saturday, continued delays attributed to flight crew issues kept the travelers in Manchester Saturday night and through Sunday morning.

"Come 6 p.m. [Saturday] passengers were getting really stressed and angry and all gathering by customer information demanding more information," Melanie Best revealed in an email to The Canadian Press.

The passengers were understandably shocked and upset, with some giving up and changing their flight booking.

READ MORE: Can Coffee Really Delay Your Flight?

"We apologize for the extended delay: this does not meet our own standards and we are sorry we’ve let our customers down," Air Canada spokeswoman Isabelle Arthur said in an email to The Canadian Press.

The carrier also said it will be in touch with the impacted customers and will offer a full refund. But a refund is unlikely to make up for the time lost.

"We have missed our days in San Francisco, missed our Alcatraz booking and will get into our hotel to sleep before heading out on the road tomorrow," Vikki Rudgalvis told the Star.  "Money cannot replace the experiences we have missed out on."

The Montreal-based airline said its "committed to doing better next time."


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