Last updated: 11:34 AM ET, Thu August 11 2016

Delta Air Lines Service Returning to Normal After Computer Outage

Impacting Travel | Donald Wood | August 11, 2016

Delta Air Lines Service Returning to Normal After Computer Outage

Photo Credit MLT Vacations

For the first time in days, the flight schedules for Delta Air Lines are almost back to normal Thursday following three consecutive days of cancellations and delays associated with a worldwide computer outage that began Monday.

According to as of 10:45 a.m. ET, there are still 29 Delta Air Lines flights canceled Thursday and another 199 delays. While those numbers are still higher than normal for the airline, it’s better than the over 2,100 flights canceled between Monday and Wednesday.

Delta CEO Ed Bastian told the Wall Street Journal that the computer outage was an isolated incident and not something that customers should worry about in the future. Bastian said the outage began when a part failed and caused a power outage and a small fire.

The power outage at Delta’s headquarters in Atlanta resulted in a data center transformer blowing out. Several critical systems never switched over to backup power sources, which resulted in the extended computer outage.

Officials from Delta are investigating exactly how the incident unfolded and what the company can do moving forward to avoid the same situation from ever happening again.

In the meantime, Delta is trying to make amends for the outages by compensating customers impacted by the cancellations and delays. The airline announced it is offering $200 in travel vouchers to customers who experienced a canceled flight or a delay greater than three hours.

For further updates about flight cancellations, delays or compensation, check out the official website of Delta Air Lines.


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