Last updated: 10:00 AM ET, Tue September 29 2015

Elderly Woman Left Unattended at Dallas Fort Worth Airport

Impacting Travel | Donald Wood | September 29, 2015

Elderly Woman Left Unattended at Dallas Fort Worth Airport

Photo via Twitter

A family is demanding an apology from American Airlines after 98-year old Rosario Sanchez was left unattended and strapped to a wheelchair at Dallas Fort Worth International Airport.

According to a report from, the woman had flown from Madrid, Spain, to the United States to visit her daughter on Sept. 17. Sanchez’s family asked American Airlines to provide an employee that would meet the woman upon landing and push her in a wheelchair to her desired location.

After landing successfully, Sanchez was met by an airline attendant who pushed her wheelchair to a baggage claim area where she was left unattended for 90 minutes. To make matters worse, the Spanish-speaking woman was also strapped to the chair, making it impossible for her to get up and visit the bathroom.

Sanchez tried to call for help, but it wasn’t until another attendant found the woman and delivered her to her family that the ordeal finally came to an end. The 98-year-old’s family has filed a complaint with American Airlines and is seeking an apology from the company.

Wanderboi shared an image on Twitter of Sanchez following the incident:

American Airlines spokesperson Ross Feinstein told, “American cares deeply about all of our passengers, and we take this alleged incident seriously. We immediately reached out to the third-party contractor that provides this service, and continue to investigate. However, we have yet to substantiate these claims.”

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