Last updated: 10:35 AM ET, Thu July 30 2015

Family Claims They Were Unfairly Removed from JetBlue Flight

Impacting Travel | Patrick Clarke | July 30, 2015

Family Claims They Were Unfairly Removed from JetBlue Flight

A Virginia family claims they were wrongly escorted off a JetBlue Airways flight from Boston to Baltimore Monday, WUSA9 reported.

The Doshi family said the flight was taxiing to the runway when their 2-year-old son became restless and upset, leading mother Mona Doshi to put him on her lap in an attempt to get him to stop crying. Despite being told she was allowed to have the child in her lap during takeoff on the original flight to Boston, Doshi said a flight attendant informed her that her son was required to be in his own seat. 

"Not even one minute later, another stewardess came by told me, you need to keep him in his seat. I said, I got it. She said what? I said I got the lecture from the other stewardess. That just set her off. She said 'do we have a problem here? I can turn this plane back to the gate.' I said no I got the message," Doshi told WUSA9.

Doshi said she spent a few minutes trying to calm her son before her husband informed her that the plane was already heading back to the gate. 

"We were treated like we were criminals really," Doshi told WUSA9. "Ordered us off the plane, ordered us to collect our belongings and ordered us off the plane as if we were terrorists."

Father Prishant Doshi was adamant that the family did nothing wrong. "As soon as they asked us to put him in his seat we put him in his seat," he told WUSA9. 

After being taken off the flight, the family was met by more than a half of a dozen JetBlue representatives. Meanwhile, passenger Mark Towfiq took to Twitter to defend the family:

In response, JetBlue issued a statement to WUSA9 regarding the incident:

"We want our customers to have a safe and comfortable experience on board. Safety is always our top priority, and if our crew feels there is a situation where a customer is unable to follow safety procedures, those customers may need to be accommodated on a future flight."

WUSA9 reported JetBlue has reached out to the Doshi family. 

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